Regional Aftersales Project Lead — Service Excellence

BYD Europe; Wien; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

BYD Automotive Austria GmbH is seeking an experienced Aftersales Manager to oversee service quality, performance and operations of the dealer network across Europe. You will support dealers for customer satisfaction and ensure best brand experience.

The role requires coordinating Aftersales projects with regional partners, training, reporting, and close collaboration with parts and other teams in Europe and China. A strong automotive background and project management skills are essential.

Qualifikationen

• 5+ years of experience in automotive / e-mobility roles, with an importer or OEM.
• 2+ years of Project Management / Operation experience.
• Strong automotive business background (customer care, dealer operations, parts and accessories).
• Well organized and able to work across countries and cultures.
• Fluent in German and English; Chinese language skills are a plus.
• Valid EU driving license and eligible to work in the EU / AT.

Aufgaben

• Drive service preparation, execution and performance assessment with dealers.
• Organize regular dealer visits, meetings and workshops with regional partners.
• Secure the quality of the service network through timely training, tooling and materials.
• Ensure regular customer satisfaction follow ups (NPS) and resolve goodwill issues.
• Coordinate Aftersales projects and collaborate with different departments in Europe and China.

Kenntnisse

Automotive knowledge

Project management

Dealer operations

Customer care

Jobbeschreibung

BYD Automotive Austria GmbH is seeking an experienced Aftersales Manager to oversee service quality, performance and operations of the dealer network across Europe. You will support dealers for customer satisfaction and ensure best brand experience.

The role requires coordinating Aftersales projects with regional partners, training, reporting, and close collaboration with parts and other teams in Europe and China. A strong automotive background and project management skills are essential.