DENZA Ranger & Aftersales Expert-Austria

BYD Europe; Wien; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Multicultural environment

Green mobility

Career growth

Global exposure

Competitive package

Job summary

BYD Europe seeks an experienced mobile service technician to deliver expert on-site and remote technical service for premium electric and hybrid vehicles. You will troubleshoot mechanical, electrical and high-voltage systems, using advanced diagnostics and data insights to anticipate issues and support quality improvements.

Role includes collaboration with internal teams, dealer networks, and headquarters to ensure premium customer experience and timely resolutions across the region.

Qualifications

• 5+ years of technical automotive service experience
• Strong hands-on with mechanical, electrical and high-voltage EV systems
• Experience as Mobile/Workshop/Diagnostic Technician is a strong plus

Responsibilities

• On-site professional vehicle repair and technical interventions for customers
• Remote troubleshooting and technical guidance to solve vehicle issues
• Coordinate with Quality, R&D and HQ to resolve issues and improve service
• Use diagnostic tools and data platforms to predict issues and track cases
• Collect quality issues and drive corrective actions at the source

Skills

Mechanical

Electrical systems

High-voltage EV

Diagnostics

Customer communication

Independent field work

Tools

OEM diagnostic tools

Remote support platforms

Digital repair systems

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 900,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive Austria GmbH is the local business entity for the Austrian Market, responsible for the BYD business with our Dealer+ Partner, the DENZA and Flash Charge Business units. With a great team behind and office in the inner city, we search now for a new team member in Aftersales.

Role Summary

This position delivers expert technical service for premium electric and hybrid vehicles, both on-site and remotely. It covers troubleshooting and repairing mechanical, electrical and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases and support ongoing quality improvements.

Key Responsibilities

• On-site technical service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate and premium-quality service.
• Remote technical support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
• Cross-functional issue escalation: Coordinate with Quality, R&D and Technical teams at headquarters to elevate issues and secure prompt, accurate solutions.
• Big data & advanced diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions and track case progress in real time.
• Quality feedback & improvement: Collect and analyse quality issues from multiple channels, drive corrective actions at the source and verify the effectiveness of market solutions.
• Premium customer interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence and premium service standards.
• Dealer on-site technical support: Provide professional on-side vehicle repair and technical interventions support for special cases.
• Dealer performance: Regular dealer visits to analyse service processes and identify areas for improvement. Monitoring relevant key performance indicators (KPIs) in the aftersales, like customer satisfaction (NPS), warranty & goodwill performance, technical and service quality.

Requirements

Experience & education

• At least 5 years of technical experience in automotive service, preferably with premium or electric vehicle brands
• Strong hands-on experience with mechanical, electrical and high-voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist is a strong advantage.

Technical skills

• Solid diagnostic and troubleshooting capabilities.
• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns and quality reports.
• Strong technical background including all relevant certificates to work on high voltage vehicles

Soft skills

• Customer-focused mindset with communication skills that meet premium/luxury standards.
• Ability to work independently in the field with discipline and reliability.
• Strong problem-solving approach and sense of ownership.
• Calm, professional and confident when dealing with customers on-site.

Languages

• Excellent written and verbal communication skills in German language and English is a must
• Chinese language skills are a strong plus

Other

• Valid driving licence
• Willingness to travel within the region for on-site interventions.

What We Offer

• A dynamic, innovative and multicultural work environment in a fast-growing global automotive company.
• The chance to contribute to a greener future and shape electric mobility in Austria.
• Opportunities for professional growth and development within a leading global organisation.
• Exposure to global automotive trends, strategies and close collaboration with headquarters.
• Competitive salary and benefits package.