Technical & Warranty Expert for BYD & DENZA - Austria

BYD Europe; Wien; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Multicultural environment

Career growth opportunities

Job summary

BYD Automotive Austria GmbH, the Austrian arm of BYD Europe, invites applications for an Aftersales Technical Support role based in Vienna. The role provides on-site and remote technical support to end customers and the dealer network, linking market needs with HQ Quality and R&D resources.

You will analyse data from product issues, prepare technical bulletins, and coordinate with DENZA/BYD teams to safeguard reliability. Travel frequently for on-site support and launches.

Qualifications

• Experience in electric vehicle aftersales service is highly preferred.
• Solid knowledge of mechanical and electrical systems.
• Certificates to work on high voltage vehicles.
• 2+ years of warranty workshop experience and related guidelines.
• Excellent communication and problem-solving mindset.

Responsibilities

• Provide on-site and remote technical support to end customers and dealer network.
• Collaborate with Area Service Managers, Field Engineers, and HQ teams.
• Analyze data from recurring product issues; contribute to root cause analysis.
• Prepare technical bulletins, repair case studies, and guidelines.
• Support product risk management and field investigations.
• Coordinate software updates and quality-related fixes with HQ.
• Travel frequently to provide on-site support.

Skills

Excellent communication

Team player

Problem solving

German language

English language

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 900,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive Austria GmbH is the local business entity for the Austrian Market, responsible for the BYD business with our Dealer+ Partner, the DENZA and Flash Charge Business units. With a great team behind and office in the inner city, we search now for a new team member in Aftersales.

Role Summary

This role provides on-site and remote technical support to end customers and the dealer network, acts as the link between the market and headquarters' Quality and R&D resources, and uses big data diagnostics to predict, solve and track vehicle issues. It works closely with Area Service Managers, Field Engineers, the technical & warranty team and the DENZA department.

Key Responsibilities

• Work closely with Area Service Managers and Aftersales Field Engineers, but also back-office expert functions incl. the entire technical and warranty teams.
• Collect and analyse data on recurring, critical or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardisation and knowledge sharing across the network
• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration to safeguard product reliability
• Mobilise quality and R&D resources from headquarters to respond promptly to, and resolve, market issues escalated from customers.
• Use big data platforms for remote diagnostic analysis to predict vehicle problems, offer technical solutions and track real-time vehicle handling progress.
• Collect vehicle quality issues through multiple channels, push for improvements at the source and validate the effectiveness of market solutions.
• Work closely with the DENZA and BYD department.
• Provide on-site technical support during launches and other events where DENZA products are displayed.
• Provide professional dealer on-side vehicle repair and technical interventions support for special cases.
• Together with the Field Engineers, ensure that any software update or other quality-related update is tested and verified before release.
• Handle warranty claims, escalations, resolving system and process issues in coordination with relevant stakeholders

Requirements

Experience & education

• Prior experience in electric vehicle aftersales service is highly preferred.

Technical & Warranty skills

• Solid knowledge of mechanical and electrical systems.
• Strong technical background including all relevant certificates to work on high voltage vehicles
• 2+ years of operative experience in the area of warranty workshop processes as well as respective rules and guidelines

Soft skills

• Excellent communication skills with a strong problem-solving mindset.
• A strong team player who can also work independently on technical issues.

Languages

• Excellent written and verbal communication skills in German language and English is a must
• Chinese language skills are a strong plus

Other

• Valid driving license.
• Willingness to travel frequently to provide on-site support.

What We Offer

• A dynamic, innovative and multicultural work environment in a fast-growing global automotive company.
• The chance to contribute to a greener future and shape electric mobility in Austria.
• Opportunities for professional growth and development within a leading global organisation.
• Exposure to global automotive trends, strategies and close collaboration with headquarters.
• Competitive salary and benefits package.