Onsite IT/OT Support Engineer | 24/7 On-Call

D-ploy GmbH; Österreich; Presencial; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday voucher

Wedding voucher

New born voucher

Referral program (Fishing for Friends)

Office refreshments

Resumo da oferta

D-ploy GmbH is seeking an experienced IT/OT support specialist to join our international team in Austria. You will provide onsite and local support for global IT groups, troubleshoot automation and production systems, and help ensure data integrity in lab environments.

The role requires a Bachelor’s in IT or engineering, 5+ years in regulated settings, strong networking, and fluency in German and English. You must be able to work on-site and participate in an on-call rotation, with opportunities

Qualificações

• Bachelor's in IT, Engineering, or related field.
• 5+ years IT/OT support in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL knowledge; ServiceNow/Remedy ticketing.
• MS SQL database troubleshooting.
• Available for onsite support and 24/7 on-call rotation.
• Fluency in German and English (written and spoken).
• Criminal record check within the last 3 months.

Responsabilidades

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Conhecimentos

IT/OT support

Regulated environments

Industrial IT systems

SCADA/PLC

Networking (VLAN/Firewall)

ITIL processes

ServiceNow/Remedy

MS SQL

Onsite support

24/7 on-call

Formação académica

Bachelor's in IT/Engineering or related field

Ferramentas

ServiceNow/Remedy

Descrição da oferta de emprego

D-ploy GmbH is seeking an experienced IT/OT support specialist to join our international team in Austria. You will provide onsite and local support for global IT groups, troubleshoot automation and production systems, and help ensure data integrity in lab environments.

The role requires a Bachelor’s in IT or engineering, 5+ years in regulated settings, strong networking, and fluency in German and English. You must be able to work on-site and participate in an on-call rotation, with opportunities