IT/OT Onsite Support Engineer — 24/7 On-Call & Flexible

D-ploy

Österreich

On-site

EUR 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Vouchers (birthday, wedding, newborn)

Fishing for Friends referral program

Office refreshments

Company-sponsored events

Further development and professional升

Job summary

D-ploy is seeking an experienced IT/OT support professional for onsite operations in Austria. The role requires 5+ years in regulated environments, strong ITIL-based incident/problem/change management, and fluency in German and English. You will support SCADA/PLC, lab software, and production networks, with on-call rotation and a focus on data integrity and compliance.

Join a dynamic, international team and contribute to disaster recovery, onboarding, and continuous improvement of IT/OT systems.

Qualifications

Bachelor’s degree in IT, Engineering, or related field and 5+ years IT/OT support in regulated environments.
Fluency in German and English (written and spoken) is essential.
Experience with ITIL processes and ticketing systems (ServiceNow/Remedy).

Responsibilities

Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
Local hands-and-feet support for global IT teams.
Troubleshooting automation and production systems (PLC, SCADA, OT networks).
Support for software upgrades, patching, and backups in lab/OT environments.
Incident, problem, and change management (ITIL-based).
Compliance with CSV, GxP, and data integrity procedures.
Participation in disaster recovery and business continuity planning.