Luxury Store Manager - Lead & Elevate Elite Team

Rimowa GmbH; Wien; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Staff discount on products

Profit sharing scheme

Ambassador suitcase after 6 months

International LVHM Group environment

Leadership trainings and career growth

Job summary

RIMOWA GmbH is seeking a Store Manager in Vienna to lead a high-performing luxury retail team. You will drive excellence in client service, product education, and performance analytics while upholding the RIMOWA standard of luxury experience.

You bring 5+ years of luxury retail management, strong leadership, and fluent German and English to foster an exceptional client journey and team development within an international LVHM environment.

Qualifications

• Minimum 5+ years sales and management experience in luxury retail environment.
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.
• Professional sales development skills.
• Exceptional interpersonal skills.
• Passion for retail and client service.
• Proficient in German and English.

Responsibilities

• Manage, coach, supervise & motivate your team on the floor.
• Recruit, train and develop your team and driving a culture of excellence across all retail activities.
• Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis.
• Assist client advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction.
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store.
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM.
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations.
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience.
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays.

Skills

Leadership

Team coaching

Luxury retail expertise

Client service excellence

German and English fluency

Job description

RIMOWA GmbH is seeking a Store Manager in Vienna to lead a high-performing luxury retail team. You will drive excellence in client service, product education, and performance analytics while upholding the RIMOWA standard of luxury experience.

You bring 5+ years of luxury retail management, strong leadership, and fluent German and English to foster an exceptional client journey and team development within an international LVHM environment.