Store Manager (m/f/d) - Vienna

LVMH; Wien; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount on RIMOWA products

Profit sharing scheme

RIMOWA Ambassador suitcase after 6mo

Job summary

RIMOWA, part of the LVMH group, is seeking a Store Manager in Vienna to lead a luxury retail team. You will drive staff development, sales excellence, and impeccable client service while upholding RIMOWA standards in a fast-paced, international setting.

Join a brand with a rich heritage and a focus on innovation, craftsmanship, and superior customer experiences. This role offers career growth within the LVHM group and a competitive, experience-based compensation package.

Qualifications

• Minimum 5+ years sales and management experience in luxury retail environment.
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.
• Exceptional interpersonal skills.
• Passion for retail and client service.
• Proficient in German and English.

Responsibilities

• Manage, coach, supervise & motivate your team on the floor.
• Recruit, train and develop your team and driving a culture of excellence across all retail activities.
• Maximize sales through product knowledge education, coaching staff through selling and clientele skills and applying RIMOWA standards and training programs.
• Assist client advisors with achieving their individual goals by monitoring the suggested selling process and providing timely feedback and direction.
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store.
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM.
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations.
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience.
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays.

Skills

Leadership

Interpersonal skills

Customer service

German & English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

YOUR MISSION

• Manage, coach, supervise & motivate your team on the floor
• Recruit, train and develop your team and driving a culture of excellence across all retail activities
• Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs
• Assist client advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays

Profile

YOUR EXPERIENCE AND SKILLS

• Minimum 5+ years sales and management experience in luxury retail environment
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
• Exceptional interpersonal skills
• Passion for retail and client service
• Proficient in Germanand English

Additional information

OUR OFFER

• A competitive salary based on your experience with additional profit sharing scheme
• Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Regular product & leadership trainings to continuously expand your know-how in the luxury segment

YOUR FUTURE

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #PlaceToGrow.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.