Luxury Store Manager: Lead, Coach & Grow Teams

LVMH; Wien; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount on RIMOWA products

Profit sharing scheme

RIMOWA Ambassador suitcase after 6mo

Job summary

RIMOWA, part of the LVMH group, is seeking a Store Manager in Vienna to lead a luxury retail team. You will drive staff development, sales excellence, and impeccable client service while upholding RIMOWA standards in a fast-paced, international setting.

Join a brand with a rich heritage and a focus on innovation, craftsmanship, and superior customer experiences. This role offers career growth within the LVHM group and a competitive, experience-based compensation package.

Qualifications

• Minimum 5+ years sales and management experience in luxury retail environment.
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.
• Exceptional interpersonal skills.
• Passion for retail and client service.
• Proficient in German and English.

Responsibilities

• Manage, coach, supervise & motivate your team on the floor.
• Recruit, train and develop your team and driving a culture of excellence across all retail activities.
• Maximize sales through product knowledge education, coaching staff through selling and clientele skills and applying RIMOWA standards and training programs.
• Assist client advisors with achieving their individual goals by monitoring the suggested selling process and providing timely feedback and direction.
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store.
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM.
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations.
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience.
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays.

Skills

Leadership

Interpersonal skills

Customer service

German & English

Job description

RIMOWA, part of the LVMH group, is seeking a Store Manager in Vienna to lead a luxury retail team. You will drive staff development, sales excellence, and impeccable client service while upholding RIMOWA standards in a fast-paced, international setting.

Join a brand with a rich heritage and a focus on innovation, craftsmanship, and superior customer experiences. This role offers career growth within the LVHM group and a competitive, experience-based compensation package.