IT Support Technician (m/f/d), Full time (40 h/w)

Modul University Vienna Gmbh; Wien; On-site; EUR 50,000 - 61,000; Full time

Job summary

Modul University Vienna invites an enthusiastic IT support professional to join our technology team. You will provide first- and second-line helpdesk support across Windows, Microsoft 365, and classroom EdTech, handling tickets, configuring accounts, and assisting with deployments.

The role requires 2+ years' experience in an IT support environment, familiarity with Jira, Zendesk, and ServiceNow, and strong communication in English.

Qualifications

• 2+ years in a dedicated IT support or helpdesk role.
• Strong Windows 10/11 administration and Microsoft 365 knowledge.
• Basic networking with TCP/IP, DNS, DHCP and Wi‑Fi.
• Experience with classroom AV and EdTech devices.
• Proficient in IT ticketing systems (Jira, Zendesk, Freshdesk or ServiceNow).
• PowerShell scripting for Windows administration and automation.
• Excellent written and spoken English with clear communication.

Responsibilities

• Manage, prioritise and resolve IT support requests via ticketing system.
• Provide first- and second-line Windows Server/Deskop support and AD/Entra ID tasks.
• Maintain and troubleshoot classroom displays, projectors and AV equipment.
• Monitor and assist with local network infrastructure and backups.
• Create clear technical guides and assist with onboarding of new hardware/software.

Skills

Windows 10/11 admin

Microsoft 365 admin

PowerShell

IT ticketing systems

Networking basics

AV/EdTech

English communication

Customer focus

Tools

Jira

Zendesk

Freshdesk

ServiceNow

Job description

Job position and department´s overview

Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces.

Your responsibilities

• Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
• Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
• Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
• Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi‑Fi access points, printers and server backups under the guidance of senior IT staff.
• Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments

Your profile

• Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
• Strong working knowledge of Windows 10/11 administration and Microsoft 365.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP and Wi‑Fi troubleshooting.
• Hands‑on experience with classroom audiovisual technology and interactive learning tools.
• Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk or ServiceNow.
• Hands‑on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
• Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non‑technical users, students and staff.
• Language: Professional proficiency in English, both written and spoken, is essential.

Desirable Skills & Certifications

• Microsoft certifications: Relevant current Microsoft credentials, such as Microsoft Certified: Azure Fundamentals (AZ‑900), Security, Compliance, and Identity Fundamentals (SC‑900), or a Microsoft 365 role‑based certification (AZ‑104).
• CompTIA A+: CompTIA A+ certification, or demonstrable equivalent knowledge of hardware, operating systems, networking, security and troubleshooting.
• Other industry certifications: CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, or equivalent service management and networking qualifications including VLAN configuration, trunk/access ports, Spanning Tree Protocol (STP), and basic switch troubleshooting.
• Education technology: Training or certification relating to interactive displays, audiovisual systems, mobile device management or classroom technology.
• Professional development: Evidence of ongoing technical learning and a willingness to work towards further relevant certifications.

Why join us?

• Competitive salary of €55,000gross per annum, paid in 14 instalments.
• Full‑time schedule (40 hours per week) with a healthy work‑life balance.
• Opportunities for professional development and technical certifications.
• A collaborative, supportive and engaging working environment.