Inside Sales/Customer Service Coordinator (m/f/x)

RECOM Power GmbH; Wien; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus system

Employee benefits (sports, events, etc

Excellent working atmosphere

Flat hierarchies

Job summary

RECOM Power GmbH in Austria is seeking an experienced Inside Sales/Customer Support specialist to nurture existing customers and drive long-term relationships.

You will provide consultations by phone, email, and virtual meetings, coordinate quotations with Field Sales, manage inquiries and orders, and contribute to market and business development in an international environment. Excellent German and English, strong Excel and CRM experience, and a proactive, service-oriented mindset are essential.

Qualifications

• Several years of experience in inside sales or active customer support, combined with a completed commercial or technical education.
• Fluent German and English, both written and spoken.
• Advanced Excel skills and ideally experience working with CRM systems.
• Strong service orientation, attention to quality, and excellent organizational skills.
• Solution-oriented team player with a proactive approach and willingness to take ownership.
• Strong customer focus and enthusiasm for building long-term customer relationships in a technical environment.
• Excellent communication skills and a confident, professional manner when interacting with customers.
• Team-oriented mindset and enjoyment of working in an international environment.

Responsibilities

• Managing and supporting existing customers and building long-term relationships.
• Providing customer consultations by phone, email, and virtual meetings, acting as an interface between Sales and Technical Support to assist with product selection and application.
• Preparing, following up on, and negotiating quotations in close cooperation with the Field Sales team.
• Coordinating customer inquiries, preparing quotations, and managing order processing activities.
• Actively supporting sales initiatives for new customer acquisition and customer development.
• Assisting the Field Sales team in managing and developing key accounts.
• Maintaining customer and project data in the CRM system.
• Supporting market and competitor analyses and contributing to business development activities.

Job description

• Managing and supporting existing customers while building and maintaining long-term customer relationships
• Providing customer consultations by phone, email, and virtual meetings, acting as an interface between Sales and Technical Support to assist with product selection and application
• Preparing, following up on, and negotiating quotations in close cooperation with the Field Sales team
• Coordinating customer inquiries, preparing quotations, and managing order processing activities
• Actively supporting sales initiatives for new customer acquisition and customer development
• Assisting the Field Sales team in managing and developing key accounts
• Maintaining customer and project data in the CRM system
• Supporting market and competitor analyses and contributing to business development activities

OUR REQUIREMENTS:

• Several years of experience in inside sales or active customer support, combined with a completed commercial or technical education
• Fluent German and English, both written and spoken
• Advanced Excel skills and ideally experience working with CRM systems
• Strong service orientation, attention to quality, and excellent organizational skills
• Solution-oriented team player with a proactive approach and willingness to take ownership
• Strong customer focus and enthusiasm for building long-term customer relationships in a technical environment
• Excellent communication skills and a confident, professional manner when interacting with customers
• Team-oriented mindset and enjoyment of working in an international environment

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company in the modern working environment
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Excellent working atmosphere and diverse employee benefits (sports, events, etc.)
• Attractive salary package including bonus system

EMPLOYMENT INFORMATION:

The market-conform, attractive and performance-related salary for this position varies depending on qualifications and professional experience. For this reason, a classification according to the collective agreement for commercial employees is carried out individually according to the candidate profile and communicated in the initial interview or on demand in advance.