CRM Implementation Project Leader (m/f/x)

RECOM Power GmbH; Wien; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Home office possibilities

International team

Bonus system

Salary package

Job summary

RECOM Power GmbH is seeking a CRM Program Manager to plan, coordinate and implement a company-wide CRM solution. You will oversee requirements, vendor selection, milestones and budgets, ensuring a successful rollout across international subsidiaries.

Collaboration with the Head of Sales and external partners is essential for process optimization and governance. You will drive data migration, SAP integration, testing, UAT and change management, while training users and documenting activities for

Qualifications

• Degree in a relevant field or comparable qualification.
• Several years of project management experience, ideally CRM/ERP deployments.
• Fluent German and English, written and spoken.
• Strong understanding of sales and CRM processes and their digitalization.
• Experience with SAP environments and international rollout projects.

Responsibilities

• Plan, coordinate and manage the company-wide CRM rollout from requirements to go-live.
• Oversee milestones, budget, risk management and corrective actions as needed.
• Collaborate with Head of Sales to define requirements and prioritization.
• Coordinate with Sales, IT, subsidiaries and external partners.
• Lead meetings, workshops and steering sessions with regular status reports.
• Manage external providers and implementation partners throughout the lifecycle.
• Integrate CRM with SAP and data migration, interfaces, testing, and UAT.
• Plan international rollout considering local subsidiary needs.
• Support change management, training and project documentation; post go-live governance.

Skills

Project management

Sales & CRM process understanding

Communication skills

Team coordination

Travel readiness

Education

Degree in Business Administration / Business Informatics / Computer Science / Industrial Engineering or comparable

Tools

SAP

Enterprise integration

Job description

• Plan, coordinate and manage the company-wide implementation of a new CRM solution, from requirements gathering and vendor selection through implementation to a successful rollout
• Take full responsibility for project planning, milestones, resource allocation, budget control, risk management and continuous tracking of project progress, including the definition and execution of corrective actions where necessary
• Work closely with the Head of Sales, who defines business requirements, sales processes, and prioritization
• Coordinate collaboration between Sales, IT, other business functions, international subsidiaries and external implementation and technology partners
• Plan, prepare and facilitate project meetings, workshops and steering committee sessions, while providing regular status updates and reports to relevant stakeholders
• Manage external service providers and implementation partners throughout the project lifecycle
• Coordinate the technical and organizational integration of the CRM solution into the existing system landscape, particularly in connection with SAP
• Oversee data migration, interfaces, testing activities and user acceptance processes in collaboration with the responsible business and IT teams
• Plan and coordinate the international rollout, ensuring that local requirements of the respective subsidiaries are appropriately considered
• Support change management activities, communication initiatives and the development of key-user concepts
• Take responsibility for training activities and project documentation
• Continue as CRM Owner after go-live, ensuring ongoing governance, optimization and user adoption of the CRM platform

OUR REQUIREMENTS:

• Degree in Business Administration, Business Informatics, Computer Science, Industrial Engineering, or a comparable qualification
• Several years of experience in project management, ideally in the implementation of CRM, ERP, or similar enterprise solutions
• Fluent German and English language skills, both written and spoken
• Strong understanding of sales and CRM processes, including their digitalization and continuous improvement
• Experience in structured project, risk, stakeholder and requirements management
• Basic understanding of system architectures, interfaces, data migration, and the integration of enterprise applications
• Experience with SAP environments and international rollout projects, as well as managing external implementation or consulting partners, is considered an advantage
• Excellent organizational and communication skills, combined with a confident and professional manner
• Self-driven, structured, pragmatic, and solution-oriented way of working
• High level of initiative, strong execution skills, and willingness to travel internationally (up to 20%)

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company in the modern working environment of the RECOM campus
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Flexible working hours incl. home office possibilities
• Excellent working atmosphere and diverse employee benefits (sports, events, etc.)
• Attractive salary package including bonus system

Employment Information:

The market-conform, attractive and performance-related salary for this position varies depending on qualifications and professional experience. For this reason, a classification according to the collective agreement for commercial employees is carried out individually according to the candidate profile and communicated in the initial interview or on demand in advance.