Hotel Operations Lead - Guest Experience & Team Leadership

BARCINO HOTELS SA; Wien; On-site; EUR 32,000 - 46,000; Full time

Job summary

BARCINO HOTELS SA in Vienna is seeking an Assistant Manager to support daily hotel operations on-site. You will supervise front desk activities, coordinate housekeeping and maintenance, and ensure high standards of guest service.

The role involves staff scheduling, performance monitoring, handling guest inquiries and complaints, and helping with budgeting and reporting to improve efficiency. Collaboration with cross-functional teams is key for guest satisfaction.

Qualifications

• Experience in hotel or hospitality operations, including front desk, guest services, and basic administrative tasks.
• Strong leadership and people management skills, with the ability to supervise teams and provide feedback.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Solid organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

Responsibilities

• supervise front desk activities and coordinating housekeeping/maintenance to ensure smooth operations.
• monitor performance, schedule staff, and resolve guest inquiries and complaints promptly.
• assist with budgeting, reporting, and inventory oversight to maintain cost efficiency.
• collaborate with Hotel Manager on initiatives to improve guest satisfaction and operational efficiency.

Skills

Leadership

Communication

Guest focus

Organization

Education

Bachelor's in Hospitality Management

Business Administration background

Job description

BARCINO HOTELS SA in Vienna is seeking an Assistant Manager to support daily hotel operations on-site. You will supervise front desk activities, coordinate housekeeping and maintenance, and ensure high standards of guest service.

The role involves staff scheduling, performance monitoring, handling guest inquiries and complaints, and helping with budgeting and reporting to improve efficiency. Collaboration with cross-functional teams is key for guest satisfaction.