Hotel Operations Manager | Guest Experience Leader

BWH Hotels; Linz; Hybrid; EUR 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Employee rates

Best Western Academy

Time off in lieu

Zusammenfassung

Best Western Hotel Spinnerei Linz in Linz is seeking an Operation Manager (m/f/d) for full-time or part-time roles, to oversee hotel operations and front desk activities. You will act as the main point of contact for guests, staff, and partners, reporting to the cluster director for Linz and ensuring high service standards.

The role requires hospitality experience, strong German and English language skills, and hands-on leadership with a proactive attitude to guest satisfaction.

Qualifikationen

• Completed hospitality training or a degree in hotel management or business administration.
• Several years of operational management experience in hospitality.
• Strong knowledge of front office operations and guest services.

Aufgaben

• Ensure smooth hotel operations and participate in daily activities.
• Serve as main contact for guests, staff and external partners.
• Report to cluster director for Linz location; supervision by the director.
• Oversee front office operations and maintain quality in reception.
• Lead the team and manage scheduling; handle guest complaints.

Kenntnisse

Operations management

Team leadership

Customer service

German language

English language

Ausbildung

Hospitality training

Hotel management or business administration degree

Tools

POS systems

PMS systems

Jobbeschreibung

Best Western Hotel Spinnerei Linz in Linz is seeking an Operation Manager (m/f/d) for full-time or part-time roles, to oversee hotel operations and front desk activities. You will act as the main point of contact for guests, staff, and partners, reporting to the cluster director for Linz and ensuring high service standards.

The role requires hospitality experience, strong German and English language skills, and hands-on leadership with a proactive attitude to guest satisfaction.