Assistant Manager

BARCINO HOTELS SA; Wien; On-site; EUR 32,000 - 46,000; Full time

Job summary

BARCINO HOTELS SA in Vienna is seeking an Assistant Manager to support daily hotel operations on-site. You will supervise front desk activities, coordinate housekeeping and maintenance, and ensure high standards of guest service.

The role involves staff scheduling, performance monitoring, handling guest inquiries and complaints, and helping with budgeting and reporting to improve efficiency. Collaboration with cross-functional teams is key for guest satisfaction.

Qualifications

• Experience in hotel or hospitality operations, including front desk, guest services, and basic administrative tasks.
• Strong leadership and people management skills, with the ability to supervise teams and provide feedback.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Solid organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

Responsibilities

• supervise front desk activities and coordinating housekeeping/maintenance to ensure smooth operations.
• monitor performance, schedule staff, and resolve guest inquiries and complaints promptly.
• assist with budgeting, reporting, and inventory oversight to maintain cost efficiency.
• collaborate with Hotel Manager on initiatives to improve guest satisfaction and operational efficiency.

Skills

Leadership

Communication

Guest focus

Organization

Education

Bachelor's in Hospitality Management

Business Administration background

Job description

Company Description

BARCINO HOTELS SA is a hospitality company headquartered on Carrer del Consell de Cent in Barcelona, Spain. The company operates in the hotel sector, focusing on delivering comfortable accommodations and quality guest services. Team members work in an international environment, collaborating with colleagues across locations. BARCINO HOTELS SA values professionalism, reliability, and strong service standards. The organization offers opportunities for growth within a dynamic and customer-focused industry.

Role Description

The Assistant Manager role at BARCINO HOTELS SA is a full-time, on-site position based in Vienna. The Assistant Manager supports daily hotel operations, including supervising front desk activities, coordinating housekeeping and maintenance, and ensuring high standards of guest service. Responsibilities include assisting with staff scheduling, monitoring performance, resolving guest inquiries and complaints, and maintaining efficient workflows in line with company policies. The role also involves supporting budgeting and reporting, overseeing inventory and supplies, and collaborating with the Hotel Manager on initiatives to improve guest satisfaction and operational efficiency. The Assistant Manager works closely with cross-functional teams to ensure a smooth and welcoming experience for all guests.

Qualifications

• Experience in hotel or hospitality operations, including front office, guest services, and basic administrative tasks.
• Strong leadership and people management skills, with the ability to supervise teams, provide feedback, and support staff development.
• Excellent communication and interpersonal skills, with a customer-focused mindset and the ability to handle guest issues professionally.
• Solid organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Basic understanding of budgeting, reporting, and operational metrics within a hotel or service environment.
• Proficiency with common office and hotel management software; ability to learn new systems quickly.
• Fluency in English; additional language skills (such as German or Spanish) are an advantage.
• Prior experience in a supervisory or assistant management role in hospitality or a related field is preferred.
• Relevant education in Hospitality Management, Business Administration, or a related discipline is beneficial.