Hotel Operations Manager — Guest Experience & Team Lead

Best Western Hotels Deutschland GmbH; Linz; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Best Western Academy

Time-off-in-lieu

Zusammenfassung

Best Western Hotel Spinnerei Linz is seeking an experienced Operations Manager to join our team in Linz. The role covers hotel operations with emphasis on front office, guest satisfaction, and daily leadership responsibilities.

Responsibilities include daily operations support, guest relations, and supervising staff while reporting to the cluster director for Linz. The position offers both full-time and part-time options, with opportunities for professional development through the Best Western

Qualifikationen

• Completed training in hospitality or food service industry and/or a degree in hotel management or business administration.
• Several years of experience in an operational management role or comparable position in hospitality.
• Excellent knowledge of POS and PMS systems.

Aufgaben

• Ensure smooth operation of the hotel and actively participate in daily operations.
• Serve as main point of contact for guests, staff and external partners; represent the hotel five days a week.
• Report to cluster director for Linz location and supervision by them.
• Maintain comprehensive knowledge of all hotel operations with focus on front office.
• Ensure quality standards in the reception area.
• Team leadership and scheduling.
• Guest and complaint management.

Kenntnisse

German language

English language

POS systems

PMS systems

Ausbildung

Hospitality/food service training

Degree in hotel management or business administration

Tools

POS systems

PMS systems

Jobbeschreibung

Best Western Hotel Spinnerei Linz is seeking an experienced Operations Manager to join our team in Linz. The role covers hotel operations with emphasis on front office, guest satisfaction, and daily leadership responsibilities.

Responsibilities include daily operations support, guest relations, and supervising staff while reporting to the cluster director for Linz. The position offers both full-time and part-time options, with opportunities for professional development through the Best Western