Guest Experience Ops Coordinator

Greenhouse Software, Inc.; Wien; Hybrid; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Discounts on Europe properties

Growth opportunities

Team events

Job summary

The Social Hub in Austria is seeking an Operations Admin Coordinator to handle behind-the-scenes admin that powers guest experiences. You’ll manage finance tasks, guest journeys, and communications while training teammates and improving SOPs.

You will build connections with guests, help resolve issues, and contribute to a dynamic, multinational hospitality environment that values authenticity and teamwork.

Qualifications

• 2–3 years of experience in a similar administrative role.
• Strong written and verbal communication.
• Eye for detail and spotting inconsistencies.
• Ability to learn new systems quickly and become the go-to expert.
• English required; German is a plus.

Responsibilities

• Handle all finance-related tasks for the hub, from guest ledger checks to deposits and refunds.
• Manage the full guest journey from an admin perspective, including pre-arrival checks, group prep and communications via email, phone and third parties.
• Respond to online reviews and support with complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock, bike rentals, office supplies and other daily admin needs.
• Answer calls and help guests with questions, redirecting when needed.
• Build genuine connections with guests and suggest activities to elevate their stay.
• Solve challenges on the spot and bring fresh ideas to improve guest experience.

Skills

Administrative experience

Strong communication

Attention to detail

Fast learner

Quality mindset

English proficient

German a plus

Job description

The Social Hub in Austria is seeking an Operations Admin Coordinator to handle behind-the-scenes admin that powers guest experiences. You’ll manage finance tasks, guest journeys, and communications while training teammates and improving SOPs.

You will build connections with guests, help resolve issues, and contribute to a dynamic, multinational hospitality environment that values authenticity and teamwork.