Guest Experience Operations & Finance Coordinator

JobsinAustria; Wien; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Dynamic multinational company

Job summary

TSH, known for breaking rules in hospitality, seeks an Operations Admin Coordinator to keep the hotel running smoothly by owning the admin that powers the guest experience.

You’ll handle finance tasks, streamline processes, train colleagues on new SOPs, and ensure accuracy across email, phone and third parties while learning our systems.

If you’re reliable, detail-oriented, and able to build connections with guests, join us and grow with a dynamic multinational team.

Qualifications

• 2–3 years of experience in an administrative role.
• Strong written and verbal communication.
• Fluent English; German is a plus.

Responsibilities

• Handle finance-related tasks and guest ledger checks, deposits and refunds.
• Manage the full guest journey from pre-arrival checks to post-stay follow-up.
• Respond to online reviews and support guest complaints promptly and humanely.
• Train colleagues on new admin and finance SOPs and share updates.
• Support stock, office supplies and daily admin needs.
• Assist guests, answer questions and escalate when needed.
• Build genuine connections with guests and suggest activities.

Skills

Communication skills

Attention to detail

Fast learner

Team player

Job description

TSH, known for breaking rules in hospitality, seeks an Operations Admin Coordinator to keep the hotel running smoothly by owning the admin that powers the guest experience.

You’ll handle finance tasks, streamline processes, train colleagues on new SOPs, and ensure accuracy across email, phone and third parties while learning our systems.

If you’re reliable, detail-oriented, and able to build connections with guests, join us and grow with a dynamic multinational team.