Operations Admin Coordinator

The Social Hub (B Corp™); Wien; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Dynamic multinational company

Job summary

TSH, known for breaking rules in hospitality, seeks an Operations Admin Coordinator to keep the hotel running smoothly by owning the admin that powers the guest experience.

You’ll handle finance tasks, streamline processes, train colleagues on new SOPs, and ensure accuracy across email, phone and third parties while learning our systems.

If you’re reliable, detail-oriented, and able to build connections with guests, join us and grow with a dynamic multinational team.

Qualifications

• 2–3 years of experience in an administrative role.
• Strong written and verbal communication.
• Fluent English; German is a plus.

Responsibilities

• Handle finance-related tasks and guest ledger checks, deposits and refunds.
• Manage the full guest journey from pre-arrival checks to post-stay follow-up.
• Respond to online reviews and support guest complaints promptly and humanely.
• Train colleagues on new admin and finance SOPs and share updates.
• Support stock, office supplies and daily admin needs.
• Assist guests, answer questions and escalate when needed.
• Build genuine connections with guests and suggest activities.

Skills

Communication skills

Attention to detail

Fast learner

Team player

Job description

Your Mission, Should You Choose to Accept It

You’re the quiet force that keeps the whole hotel running smoothly. As our Operations Admin Coordinator, you make life easier for every guest-facing colleague by owning all the behind-the-scenes admin that powers the guest experience. You dive into finance tasks, tidy up processes, catch errors before they show up, and keep everything flowing with calm precision. You’re the person the team trusts when they need answers, clarity or a solution that actually works. You’ll become a real pro in our systems, standards and SOPs, and you’ll be trained up to master your specialist area.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Handle all finance-related tasks for the hub, from guest ledger checks to deposits, refunds, and city tax.
• Manage the full guest journey from an admin perspective, including pre-arrival checks, group preparation and communication through email, phone and third parties.
• Respond to online reviews and support with complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock, bike rentals, office supplies and other daily admin needs.
• Pick up the phone, help guests with their questions and redirect them when needed.
• Build genuine connections with guests, recommend activities and help elevate their stay.
• Solve challenges on the spot and bring fresh ideas to make the guest experience even better.

What You’ll Have

• You have 2-3 years of experience in a similar administrative role.
• You bring strong communication skills, both written and verbal.
• You have an eye for detail and spot inconsistencies before they turn into problems.
• You learn new systems quickly and enjoy becoming the go-to expert.
• You bring a quality mindset and take pride in getting things right.
• You speak English, German is a plus.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.