Guest Experience & Finance Admin Lead

The Social Hub (B Corp™); Wien; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Property discounts

Competitive salary & benefits

Résumé du poste

The Social Hub (B Corp™) in Vienna seeks an Operations Admin Coordinator to streamline admin and finance tasks behind the scenes, ensuring a smooth guest experience. You’ll master systems and SOPs, supporting across guest flows, deposits, refunds and city tax compliance.

With 2-3 years of admin experience, you’ll communicate clearly, spot inconsistencies, and become the go-to expert. English is required; German is a plus. Hybrid/hotel teamwork and a fair salary framework are offered.

Qualifications

• 2–3 years of experience in a similar admin role.
• Strong written and verbal communication skills.
• Attention to detail and proactive problem solving.
• Ability to learn new systems quickly.
• English required; German a plus.

Responsabilités

• Handle all finance-related tasks for the hub, including guest ledger checks, deposits, refunds and city tax.
• Manage the full guest journey from an admin perspective, including pre-arrival checks and communications.
• Respond to online reviews and support with guest complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock, bike rentals, office supplies and other daily admin needs.
• Answer guest inquiries by phone and redirect as needed.
• Build connections with guests and help elevate their stay.
• Identify and propose improvements to enhance guest experience.

Connaissances

Administrative experience

Strong communication

Attention to detail

Fast learner

English

German

Outils

MS Office

Description du poste

The Social Hub (B Corp™) in Vienna seeks an Operations Admin Coordinator to streamline admin and finance tasks behind the scenes, ensuring a smooth guest experience. You’ll master systems and SOPs, supporting across guest flows, deposits, refunds and city tax compliance.

With 2-3 years of admin experience, you’ll communicate clearly, spot inconsistencies, and become the go-to expert. English is required; German is a plus. Hybrid/hotel teamwork and a fair salary framework are offered.