Guest Services & Admin Coordinator

Weissenhof; Österreich; Hybrid; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Flexible hours

Meals included

Staff housing

Discounts at facilities

Family discounts

Leisure activities

Job summary

Weissenhof is seeking a proactive back-office administrator to support our hotel team. You will manage correspondence, handle reservations, and prepare invoices while maintaining a high standard of guest service. Proficiency in German and strong ICT skills are essential; English is a plus.

Flexible working hours with full-time options and potential staff housing are offered to support a smooth stay for guests and team alike. Join us in delivering a seamless guest experience in Austria.

Qualifications

• Fluent or strong German, both written and spoken.
• Confident user of common office programs and hotel software.
• Structured, meticulous approach to administrative tasks.
• Team-oriented with problem-solving mindset.
• Customer-service mindset and ability to interact with guests.

Responsibilities

• Process correspondence via email and mail.
• Handle calls and provide information about hotel and region.
• Accept and review reservations, plan room occupancy.
• Prepare offers, booking confirmations, and hotel invoices.
• Process and follow up on guest feedback and complaints.
• Organize and execute administrative tasks using hotel software.
• Assist guests on-site as needed.

Skills

German language

Office software

Structured work style

Team spirit

Customer service

English skills

Tourism experience

Job description

Weissenhof is seeking a proactive back-office administrator to support our hotel team. You will manage correspondence, handle reservations, and prepare invoices while maintaining a high standard of guest service. Proficiency in German and strong ICT skills are essential; English is a plus.

Flexible working hours with full-time options and potential staff housing are offered to support a smooth stay for guests and team alike. Join us in delivering a seamless guest experience in Austria.