Commercial Operations & CRM Manager

MADx – Macro Array Diagnostics GmbH; Wien; On-site; EUR 46,000 - 57,000; Full time

Job summary

MADx – Macro Array Diagnostics GmbH is seeking a Commercial Operations Manager to structure and scale international sales using Salesforce. You will improve processes, pipeline management, forecasting and reporting, collaborating with global Sales teams and the Director Global Commercial Operations.

Responsibilities include implementing Salesforce across the end-to-end funnel, maintaining data quality, and creating dashboards to support pipeline development and performance insights.

Qualifications

• Several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment.
• Strong hands-on experience with Salesforce, particularly opportunity management, pipeline tracking, reporting, dashboards and workflows.
• Solid understanding of B2B sales processes, from lead qualification and opportunity management to deal closure and customer development.

Responsibilities

• Support international Sales teams in the operational execution of sales processes and day-to-day sales management.
• Implement and continuously improve Salesforce processes across the end-to-end sales funnel, from lead qualification and opportunity management to deal closure and customer development.
• Ensure consistent management and tracking of leads, accounts, opportunities and sales activities in Salesforce.
• Support Sales Directors and Sales Managers in maintaining accurate pipelines, forecasts and customer information.
• Monitor CRM data quality, identify gaps and work directly with Sales teams to resolve inconsistencies.
• Build and maintain Salesforce reports and dashboards covering pipeline development, conversion rates, sales activities, forecasts and sales performance.
• Analyse pipeline movements, won and lost opportunities and sales performance to identify operational gaps and improvement opportunities.
• Support the implementation of clear lead qualification, handover and follow-up processes between Marketing and Sales.
• Coordinate with Marketing and Product Management to ensure relevant commercial activities and customer interactions are captured throughout the sales funnel.
• Support operational alignment between Sales and other key functions, including Order Management, Finance, Production, Logistics and Customer Support.
• Identify and implement opportunities to simplify, automate and standardise sales processes across international markets.
• Act as a hands-on contact for Sales teams on Salesforce processes, reporting and operational sales-related questions.

Skills

Sales Operations

CRM

Sales Excellence

B2B

International experience

Forecasting

Salesforce

Tools

Salesforce

Job description

We have revolutionized allergy diagnostics and have been operating successfully in 115 countries for 10 years with our diagnostic products and patented technologies. Our products help clarify allergies in a single step, for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help from their specialist in no time. We increase quality of life, enable personalised treatment, advance research and relieve our health system.

This is where you come in: As Commercial Operations Manager, you will help make our international Sales organisation more structured, scalable and data-driven.

With Salesforce at the core, you will improve sales processes, pipeline management, forecasting and reporting while working closely with our global Sales teams.

You will report directly to the Director Global Commercial Operations.

Your Responsibilities

• Support international Sales teams in the operational execution of sales processes and day-to-day sales management.
• Implement and continuously improve Salesforce processes across the end-to-end sales funnel, from lead qualification and opportunity management to deal closure and customer development.
• Ensure consistent management and tracking of leads, accounts, opportunities and sales activities in Salesforce.
• Support Sales Directors and Sales Managers in maintaining accurate pipelines, forecasts and customer information.
• Monitor CRM data quality, identify gaps and work directly with Sales teams to resolve inconsistencies.
• Build and maintain Salesforce reports and dashboards covering pipeline development, conversion rates, sales activities, forecasts and sales performance.
• Analyse pipeline movements, won and lost opportunities and sales performance to identify operational gaps and improvement opportunities.
• Support the implementation of clear lead qualification, handover and follow-up processes between Marketing and Sales.
• Coordinate with Marketing and Product Management to ensure relevant commercial activities and customer interactions are captured throughout the sales funnel.
• Support operational alignment between Sales and other key functions, including Order Management, Finance, Production, Logistics and Customer Support.
• Identify and implement opportunities to simplify, automate and standardise sales processes across international markets.
• Act as a hands-on contact for Sales teams on Salesforce processes, reporting and operational sales-related questions.

Your Profile

• Several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment.
• Strong hands-on experience with Salesforce, particularly opportunity management, pipeline tracking, reporting, dashboards and workflows.
• Solid understanding of B2B sales processes, from lead qualification and opportunity management to deal closure and customer development.
• Strong commercial understanding and the ability to translate sales requirements into practical CRM solutions.
• Experience supporting international Sales teams and working closely with Sales Managers and Sales Directors.
• Strong analytical skills and the ability to identify inconsistencies, understand commercial performance and turn findings into concrete actions.
• Practical experience with sales forecasting, pipeline management and CRM data quality.
• Ability to work independently, prioritise operational needs and follow through on implementation.
• Structured, proactive and hands-on working style with a strong service orientation towards Sales teams.
• Comfortable working across functions and international markets.
• Excellent written and spoken English - German is a plus
• Experience in MedTech, diagnostics, Life Sciences or SaaS environments is an advantage.

We Offer

• A permanent, full-time position based in Vienna.
• An international role in a fast-growing Health Tech company.
• The opportunity to actively improve how our international Sales organisation operates and uses Salesforce.
• Direct collaboration with international Sales teams and Commercial leadership.
• A role combining commercial understanding, analytical thinking and hands-on operational execution.
• An environment where you are encouraged to contribute, challenge existing ways of working and turn ideas into action.
• A team that values clear communication, direct feedback, collaboration and a pragmatic approach to getting things done.

The minimum annual gross salary for this position is EUR 51.557 based on full-time employment, which is above the applicable minimum of the collective agreement. Your actual salary will depend on your previous experience and qualifications.