Global IT Support Manager

Vusion; Fernitz-Mellach; On-site; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Laptop provided

Public transport support

Home office

Meal subsidies

Diverse multinational team

Job summary

VusionGroup in Austria seeks an IT Support Specialist to collaborate with customers, handle tickets, and coordinate fixes across 3rd level support. You will assist with installation, configuration, and troubleshooting of the VusionGroup solution while ensuring strong customer service.

The role requires knowledge of IT environments (LAN, WLAN, cloud), Linux & Windows, and German C1 with good English. Travel readiness and team collaboration are valued.

Qualifications

• HTL diploma or higher in IT
• Experience with remote support tools is an advantage
• Knowledge of IT environments (LAN, WLAN, and cloud) and Linux/Windows
• Professional experience is an advantage

Responsibilities

• Collaborate with customers and partners to identify and resolve issues
• Independently handle support tickets and coordinate fixes with 3rd level support
• Respond to inquiries via phone, email, and ticketing tool
• Assist with installation and configuration of the VusionGroup solution
• Troubleshoot system, network, and software issues
• Perform targeted follow-ups and analyze inquiries
• Document processes and prepare reports

Skills

Implementation skills

Assertiveness

Initiative

Customer-oriented

Team player

Willingness to travel

German C1

English (written & spoken)

Education

HTL diploma / FH / university degree

Tools

Remote support tools

LAN/WLAN

Cloud environments

Linux

Windows

Job description

VusionGroup in Austria seeks an IT Support Specialist to collaborate with customers, handle tickets, and coordinate fixes across 3rd level support. You will assist with installation, configuration, and troubleshooting of the VusionGroup solution while ensuring strong customer service.

The role requires knowledge of IT environments (LAN, WLAN, cloud), Linux & Windows, and German C1 with good English. Travel readiness and team collaboration are valued.