Customer Support Manager (m/w/d)

Vusion; Fernitz-Mellach; Presencial; EUR 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Public transport support

Home office

Meal subsidies

Diverse multinational team

Descripción de la vacante

VusionGroup in Austria seeks an IT Support Specialist to collaborate with customers, handle tickets, and coordinate fixes across 3rd level support. You will assist with installation, configuration, and troubleshooting of the VusionGroup solution while ensuring strong customer service.

The role requires knowledge of IT environments (LAN, WLAN, cloud), Linux & Windows, and German C1 with good English. Travel readiness and team collaboration are valued.

Formación

• HTL diploma or higher in IT
• Experience with remote support tools is an advantage
• Knowledge of IT environments (LAN, WLAN, and cloud) and Linux/Windows
• Professional experience is an advantage

Responsabilidades

• Collaborate with customers and partners to identify and resolve issues
• Independently handle support tickets and coordinate fixes with 3rd level support
• Respond to inquiries via phone, email, and ticketing tool
• Assist with installation and configuration of the VusionGroup solution
• Troubleshoot system, network, and software issues
• Perform targeted follow-ups and analyze inquiries
• Document processes and prepare reports

Conocimientos

Implementation skills

Assertiveness

Initiative

Customer-oriented

Team player

Willingness to travel

German C1

English (written & spoken)

Educación

HTL diploma / FH / university degree

Herramientas

Remote support tools

LAN/WLAN

Cloud environments

Linux

Windows

Descripción del empleo

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology.

At VusionGroup, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group.

Joining VusionGroup means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower.

Job Description

Key Responsibilities:

• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports

Qualifications

Education:

• HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience:

• Experience using remote support tools is an advantage
• Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
• Professional experience is an advantage

Skills/Abilities:

• Strong implementation skills, assertiveness, and initiative
• Willingness to travel and perform
• Customer-oriented working style
• Friendly and strong team player
• German Level C1 and good English skills, both written and spoken

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Laptop (also for personal use)
• Excellent public transport connections with financial support
• Home office
• Beautiful Mur river within walking distance
• Canteen with varied meals and meal subsidy
• Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).