Global Customer Support Manager - Tech & IoT

SmartRecruiters, Inc.; Graz; Hybrid; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Pay: competitive base + equity

Home office

Public transport subsidy

Canteen with meals

Global mobility potential

Job summary

VusionGroup is seeking a technically capable support specialist to engage with customers and partners across our growing international base. You will handle inquiries via multiple channels, coordinate complex fixes with senior teams, and assist with the installation and configuration of our IoT cloud solution.

The role requires a strong customer focus, willingness to travel, and solid knowledge of IT environments (LAN/WLAN, Linux/Windows). German C1 and English proficiency are essential.

Qualifications

• Education: HTL diploma, ongoing or completed FH or university degree.
• Experience: remote support tools an advantage; IT environments (LAN, WLAN, Linux/Windows).
• Skills: customer-oriented, proactive, willing to travel and perform.
• Languages: German C1 and English proficiency both written and spoken.

Responsibilities

• Collaborate with customers and partners to identify and resolve issues.
• Independently handle support tickets and coordinate fixes with 3rd level support.
• Respond to inquiries via phone, email, and ticketing tool.
• Assist with installation and configuration of the VusionGroup solution.
• Troubleshoot system, network, and software issues.
• Prepare reports and document processes.

Skills

Customer-oriented mindset

Team player

Communication skills

German C1

English proficiency

Education

HTL diploma or FH/university degree

Tools

Remote support tools

Job description

VusionGroup is seeking a technically capable support specialist to engage with customers and partners across our growing international base. You will handle inquiries via multiple channels, coordinate complex fixes with senior teams, and assist with the installation and configuration of our IoT cloud solution.

The role requires a strong customer focus, willingness to travel, and solid knowledge of IT environments (LAN/WLAN, Linux/Windows). German C1 and English proficiency are essential.