Global IT Desk & System Analyst: End-User Support

ThermoFisher Scientific; Linz; On-site; EUR 44,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Professional development

International environment

Job summary

Thermo Fisher Scientific in Linz is seeking a System Analyst (m/f/d) to be the first point of contact for employees regarding hardware, applications and IT support. You will ensure system availability, manage devices, and collaborate with global IT teams to drive improvements.

Fluent German and good English are required, with a diploma in IT and experience in end-user support. The role offers a competitive salary per the Austrian collective agreement and opportunities for professional

Qualifications

• Completed IT education (e.g., Diploma in computer science, Bachelor degree) or equivalent.
• Experience in end-user support or similar.
• Very good knowledge of Windows operating systems and PC hardware.
• Experience with Microsoft Office suite.
• Advanced knowledge about IT infrastructure.
• Detail-oriented with flexibility and a solution-focused work style.
• Ability to work under stress, sense of responsibility and good interpersonal skills.
• Fluent German and good English skills.

Responsibilities

• Provide end-user support (2nd level) and ensure system availability within SLA targets.
• Assist with change control and infrastructure changes to improve functionality.
• User and device management including documentation.
• Support business departments when issues arise and identify improvements.
• Attention to data and system security and privacy compliance.
• Alignment to GDPR, GXP and IT policies.
• Collaborate with global IT teams and participate in global IT roll-outs.
• Collaborate with site leader and management team.
• Daily participation in regional meetings.

Skills

End-user support

Windows OS

Microsoft Office

IT infrastructure

Stress management

Interpersonal skills

German language

English language

Education

Diploma in computer science / Bachelor's degree

Job description

Thermo Fisher Scientific in Linz is seeking a System Analyst (m/f/d) to be the first point of contact for employees regarding hardware, applications and IT support. You will ensure system availability, manage devices, and collaborate with global IT teams to drive improvements.

Fluent German and good English are required, with a diploma in IT and experience in end-user support. The role offers a competitive salary per the Austrian collective agreement and opportunities for professional