IT Desk Site Support - System Analyst (m/f/d)

ThermoFisher Scientific; Linz; On-site; EUR 44,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Professional development

International environment

Job summary

Thermo Fisher Scientific in Linz is seeking a System Analyst (m/f/d) to be the first point of contact for employees regarding hardware, applications and IT support. You will ensure system availability, manage devices, and collaborate with global IT teams to drive improvements.

Fluent German and good English are required, with a diploma in IT and experience in end-user support. The role offers a competitive salary per the Austrian collective agreement and opportunities for professional

Qualifications

• Completed IT education (e.g., Diploma in computer science, Bachelor degree) or equivalent.
• Experience in end-user support or similar.
• Very good knowledge of Windows operating systems and PC hardware.
• Experience with Microsoft Office suite.
• Advanced knowledge about IT infrastructure.
• Detail-oriented with flexibility and a solution-focused work style.
• Ability to work under stress, sense of responsibility and good interpersonal skills.
• Fluent German and good English skills.

Responsibilities

• Provide end-user support (2nd level) and ensure system availability within SLA targets.
• Assist with change control and infrastructure changes to improve functionality.
• User and device management including documentation.
• Support business departments when issues arise and identify improvements.
• Attention to data and system security and privacy compliance.
• Alignment to GDPR, GXP and IT policies.
• Collaborate with global IT teams and participate in global IT roll-outs.
• Collaborate with site leader and management team.
• Daily participation in regional meetings.

Skills

End-user support

Windows OS

Microsoft Office

IT infrastructure

Stress management

Interpersonal skills

German language

English language

Education

Diploma in computer science / Bachelor's degree

Job description

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

A Day in the Life:

As a System Analyst (m/f/d), you are the first point of contact for our employees for all questions regarding hardware, applications and support them with your expertise in solving IT problems.

Key Responsibilities:

• Responsible for end-user support (2nd level) and system availability within predefined timeframes within SLA targets.

• Assist with change control and any infrastructure changes that help to improve functionality

• User- and device management (e.g. hardware, licenses, equipment) including documentation

• Support business departments when issues arise and to identify potential improvements

• Attention to data and system security and privacy compliance

• Alignment to compliance requirements (GDPR, GXP) and all IT policies

• Collaborate with global IT teams and participate in global IT roll-outs

• Collaborate with site leader and management team

• Daily participation in regional meetings

Qualifications:

• Completed IT education (e.g. Diploma in computer science, Bachelor Univ.) or similar

• Work experience in the end-user support area or comparable areas

• Very good knowledge of Windows operating systems and PC hardware

• Experiences with Microsoft Office product family

• Advanced knowledge about IT infrastructure

• Detailed and solution-oriented work style as well as flexibility

• Ability to work under stress, sense of responsibility and good interpersonal skills

• Fluent German and good English skills

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.

• Professional development and career growth opportunities.

• Collaborative and supportive work culture.

• We offer you a varied role in a dynamic and international environment, along with a corporate culture that embraces integrity, intensity, involvement and innovation. Thermo Fisher Scientific supports its employees through training programs, internal development opportunities, and numerous employee benefits.

For the Linz location, compensation is based on the collective agreement of the Austrian chemical industry. For this position, we offer attractive remuneration commensurate with your qualifications and experience (statutory minimum according to the collective agreement of the Austrian chemical industry: € 48.482,84 gross per year on a full‑time basis). Thermo Fisher Scientific is committed to performance‑based compensation above the collective agreement. Experience, competence, performance, and commitment of our employees are key factors in determining remuneration.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic and expression, genetic information, veteran status, age or disability status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.