German-Speaking Gaming Support Specialist (Back Office)
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist for Bulgaria, providing essential operational support to players and stakeholders in a fast-paced Gaming & Esports environment.
Native or fluent German is mandatory; a valid EU passport is required. The role offers fully paid relocation to Sofia, competitive salary, training, health insurance, and a performance bonus with clear growth opportunities within the gaming sector.
Qualifications
- Native or fluent German is mandatory for this role.
- Experience in back-office support or customer success is advantageous.
Responsibilities
- Manage back-office inquiries for German-speaking users within Gaming & Esports.
- Ensure documentation and verification procedures for accounts are compliant.
- Coordinate with internal teams to resolve technical and administrative issues.
- Contribute to process improvements for Gaming & Esports operations.
- Maintain high service standards to ensure player satisfaction and retention.
- Generate detailed reports on operational trends for leadership review.
- Adapt to the evolving gaming landscape with precise support.
Skills
Job description
Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist for Bulgaria, providing essential operational support to players and stakeholders in a fast-paced Gaming & Esports environment.
Native or fluent German is mandatory; a valid EU passport is required. The role offers fully paid relocation to Sofia, competitive salary, training, health insurance, and a performance bonus with clear growth opportunities within the gaming sector.
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