German-Speaking Customer Consultant | Relocation Included

Mercier Consultancy MD; Österreich; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

Growth opportunities

Job summary

Mercier Consultancy Group is seeking a German Speaking Customer Consultant in Sofia, Bulgaria, to provide professional support to a diverse clientele via phone, email, and live chat. Native German is required, along with an EU passport for onboarding.

The role includes fully paid relocation, training, comprehensive health insurance, a competitive salary, and performance-based bonuses, with opportunities for growth within the company.

Qualifications

• Native or fluent German (spoken and written) is required.
• EU passport (mandatory) to facilitate onboarding and relocation.
• Strong interpersonal skills and a genuine passion for customer support.

Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and ensure high customer satisfaction in the Customer Support Services sector.
• Maintain accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges and improve user experience.
• Meet established performance targets and KPIs while maintaining high quality standards.
• Represent the brand with excellence and contribute to the company’s reputation.

Skills

German language

Interpersonal skills

Problem-solving

Job description

Mercier Consultancy Group is seeking a German Speaking Customer Consultant in Sofia, Bulgaria, to provide professional support to a diverse clientele via phone, email, and live chat. Native German is required, along with an EU passport for onboarding.

The role includes fully paid relocation, training, comprehensive health insurance, a competitive salary, and performance-based bonuses, with opportunities for growth within the company.