German Speaking - Customer Support iGaming in Malta - Relocation Included

Next Job Abroad; Wien; Hybrid; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is looking for a German Speaking Customer Support Agent to join their iGaming team in Malta. This role involves delivering exceptional customer service via live chat, email, and phone while engaging with German-speaking customers.

Successful candidates will have strong communication skills and be ready to relocate to Malta. Benefits include career growth opportunities, hybrid working setup, yearly salary of €25,000 excluding bonuses, and comprehensive relocation support.

Qualifications

• Previous experience in customer support or a related role is an advantage.
• Familiarity with the iGaming industry is a plus.
• Ready to relocate to Malta.

Responsibilities

• Provide top-notch customer service via live chat, email, and phone.
• Resolve customer inquiries, issues, and complaints.
• Assist customers in navigating our gaming platform.

Skills

Fluent in German

Proficient in English

Strong communication skills

Ability to thrive in a fast-paced environment

Tools

CRM systems

Customer support software

Job description

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.

As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.

Key Responsibilities

• Provide top-notch customer service via live chat, email, and phone to our German-speaking customers
• Resolve customer inquiries, issues, and complaints with accuracy and empathy
• Assist customers in navigating our gaming platform and enhance their overall experience
• Collaborate with team members to achieve service level targets and maintain quality standards
• Record customer interactions and feedback accurately in our support systems
• Engage in continual learning by participating in product training and service workshops

Requirements

• Fluent in German and proficient in English; additional languages are a plus
• Previous experience in customer support or a related role is an advantage
• Strong communication skills with the ability to build rapport with customers
• Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously
• Familiarity with CRM systems and customer support software is desired
• Ready to relocate to Malta and embrace a new cultural experience
• Interest in gaming and understanding of the iGaming industry is a plus

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!