Back Office Gaming Support Specialist | Relocation to Sofia, Bulgaria with German and English (m/f/d)

emplify GmbH; Österreich; Vor Ort; EUR 14.000 - 26.000; Vollzeit

Benefits dieser Stelle

Relocation bonus

Accommodation provided

Flight tickets covered

Fully paid training

Health insurance

Career development

Zusammenfassung

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist with German and English to join our Game Support Team in Sofia. This role includes relocation support and flight tickets, and you will assist players, ensuring an exceptional experience and communicating insights to the teams.

The ideal candidate has fluency in German and solid English, gaming experience, strong player empathy, and understanding of player support.

Qualifikationen

• Fluency in German and a good command of English.
• Gaming experience and ability to relate to players’ concepts and mindset.
• Empathy for players and understanding their perspective.

Aufgaben

• Assist players with issues and reports.
• Focus on delivering the best player experience.
• Record and relay player feedback to relevant teams.
• Contribute to process improvement within the team.

Kenntnisse

German language proficiency

English language proficiency

Gaming experience

Player empathy

Understanding of Player Support

Jobbeschreibung

Back Office Gaming Support Specialist | Relocation to Sofia, Bulgaria with German and English (m/f/d)

AT 18.08.2026 TELUS Digital

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flight Tickets Covered - we handle your travel to Sofia
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.