German Market Customer Service Specialist | Based in Sofia | Relocation Package

WW Talents; Linz; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Signing bonus (€1,000)

Relocation support

Meal vouchers

Private health insurance

Multisport card

Job summary

WW Talents is seeking a German-speaking Customer Service Specialist to join an international team in Sofia, Bulgaria, handling billing-related inquiries with a professional, customer-focused approach.

On-site initially in Sofia, with a potential move to a hybrid model after four months for top performers, and a rotating schedule. The role emphasizes strong communication and teamwork to deliver excellent service.

Qualifications

• Fluent German communication skills required (C1/C2).
• English proficiency at B1/B2 level.
• Strong customer focus and problem-solving attitude.
• Ability to work in a structured, professional environment.

Responsibilities

• Assist German-speaking customers with invoices and billing questions.
• Provide friendly, clear, and professional support to customers.
• Explain billing details and help resolve related concerns.
• Maintain a positive customer experience through effective communication.
• Collaborate with teammates to ensure smooth service.

Skills

German language proficiency (C1/C2)

English language (B1/B2)

Customer-focused

Structured & professional

Willing to work on-site in Sofia

Job description

About The Role

We are looking for a German Speaking Customer Service Specialist to join an international team in Sofia, Bulgaria. In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment. The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria

Work Model: On-site (for top performers hybrid work model after 4 months)

Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly, clear, and professional assistance to customers.
• Explain billing details and assist customers in resolving any related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.