German-Speaking Gaming Support & Ops Specialist

Mercier Consultancy MD; Österreich; On-site; EUR 13,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Training programs

Performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist to provide essential operational support in Bulgaria. The role involves handling German inquiries, verifying player accounts, and coordinating with teams to resolve issues within a fast-paced Gaming & Esports environment.

The ideal candidate will be fluent in German, possess strong analytical skills, and be excited about gaming.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Experience in back-office support or customer success is advantageous.

Responsibilities

• Handle back-office inquiries for German-speaking users in Gaming & Esports.
• Ensure attribution integrity of player accounts through verification procedures.
• Coordinate with internal teams to resolve technical and administrative issues.
• Contribute to process improvements for Gaming & Esports support operations.
• Maintain high service standards to ensure player satisfaction and retention.
• Generate detailed reports on operational trends for leadership review.
• Adapt to evolving gaming industry landscape to provide precise support.

Skills

German language

Back-office support

Analytical skills

Attention to detail

Customer success

Job description

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist to provide essential operational support in Bulgaria. The role involves handling German inquiries, verifying player accounts, and coordinating with teams to resolve issues within a fast-paced Gaming & Esports environment.

The ideal candidate will be fluent in German, possess strong analytical skills, and be excited about gaming.