German Market Customer Service Specialist | Based in Sofia | Relocation Package

WW Talents; Wels; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Signing bonus

Relocation support

Meal vouchers

Private health insurance

Multisport card

Airbnb lodging for relocation

Job summary

WW Talents is seeking a German-speaking Customer Service Specialist to join an international team in Sofia, Bulgaria. You will support German-speaking customers with billing-related inquiries and deliver a professional customer experience.

The role starts on-site in Sofia with a path to hybrid after 4 months. Key requirements include German C1/C2 and English B1/B2, a customer-focused mindset, and the ability to work in a structured, professional environment.

Qualifications

• German language at C1/C2 level.
• English at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Willingness to work on-site in Sofia.
• Ability to work in an international team.

Responsibilities

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly, clear, and professional assistance to customers.
• Explain billing details and assist customers in resolving related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

Skills

German language

Customer service

Billing inquiries

Communication skills

Job description

About The Role

We are looking for a German Speaking Customer Service Specialist to join an international team in Sofia, Bulgaria. In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment. The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria

Work Model: On-site (for top performers hybrid work model after 4 months)

Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly, clear, and professional assistance to customers.
• Explain billing details and assist customers in resolving any related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.