German-Speaking Customer Success Manager – DACH (Tier 1)

PassFort

Wien

On-site

EUR 48,000 - 72,000

Full time

9 days ago

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Job summary

Moody's Vienna is seeking a Customer Success Management Associate for German-speaking clients in the DACH region. You will serve as a trusted advisor, driving adoption and value realization across Third Party Risk Management and credit risk solutions, while ensuring customer satisfaction and retention.

The role requires strong English and German communication, a relevant undergraduate degree, and up to 25% travel.

Qualifications

2+ years in customer success, account management, pre-sales or support.
Strong verbal and written communication in English and German.
Understanding of regulatory compliance and risk use cases preferred.
Ability to travel up to 25%.
Curiosity about AI and responsible AI practices.

Responsibilities

Own a portfolio of Tier 1, high-touch DACH clients.
Drive adoption and value realisation of Third Party Risk Management and credit risk solutions.
Ensure customer health, retention and lifecycle success.
Share best practices and coordinate with training, events and product releases.
Collaborate with Product, Sales and Implementation teams for a seamless client experience.
Lead onboarding, kickoff and ongoing strategic engagements with clients.
Monitor usage and indicators to identify risks and opportunities for customers.
Maintain strong product knowledge for training and satisfaction.