Customer Success Management Associate - German Speaking

PassFort; Wien; On-site; EUR 48,000 - 72,000; Full time

Job summary

Moody's Vienna is seeking a Customer Success Management Associate for German-speaking clients in the DACH region. You will serve as a trusted advisor, driving adoption and value realization across Third Party Risk Management and credit risk solutions, while ensuring customer satisfaction and retention.

The role requires strong English and German communication, a relevant undergraduate degree, and up to 25% travel.

Qualifications

• 2+ years in customer success, account management, pre-sales or support.
• Strong verbal and written communication in English and German.
• Understanding of regulatory compliance and risk use cases preferred.
• Ability to travel up to 25%.
• Curiosity about AI and responsible AI practices.

Responsibilities

• Own a portfolio of Tier 1, high-touch DACH clients.
• Drive adoption and value realisation of Third Party Risk Management and credit risk solutions.
• Ensure customer health, retention and lifecycle success.
• Share best practices and coordinate with training, events and product releases.
• Collaborate with Product, Sales and Implementation teams for a seamless client experience.
• Lead onboarding, kickoff and ongoing strategic engagements with clients.
• Monitor usage and indicators to identify risks and opportunities for customers.
• Maintain strong product knowledge for training and satisfaction.

Skills

Team work

Attention to detail

English communication

German communication

Regulatory risk knowledge

AI awareness

Education

Undergraduate degree

Job description

Customer Success Management Associate - German Speaking

Vienna, Austria

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal/written communication and presentation skills in English and German
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
• Ability to travel as needed (up to 25% of the time)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields

Responsibilities

As a Customer Success Manager, you will own a portfolio of Tier 1, high-touch clients in the DACH region, acting as their trusted advisor to drive adoption, value realisation, and retention across Third Party Risk Management and credit risk solutions.

• Own and manage a portfolio of Tier 1, high-touch clients in the DACH region within the Corporates and Government business units
• Drive adoption and value realisation of our solutions across Third Party Risk Management and credit risk use cases
• Be accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
• Manage internal stakeholder relationships, working closely with colleagues from the Product team, Sales and Implementation Specialists, amongst others, to deliver a coordinated experience for your Tier 1 clients
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Monitor product usage and other indicators to identify risks and potential opportunities within your portfolio, sharing insights and recommendations with clients to optimise their results
• Maintain strong product knowledge for training, usage and client satisfaction

About the Team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.