Customer Success Associate — Global Accounts & AI

Moody's Corporation; Wien; In loco; EUR 55.000 - 90.000; Tempo pieno

Descrizione del lavoro

Moody's Corporation is seeking candidates for a Customer Engagement role in Austria. The role focuses on driving customer success, adoption, and retention while acting as a trusted advisor who shares best practices and resources.

You will lead engagements, host trainings, and empower customers at scale by delivering valuable resources, webinars, and product updates. Strong English and German communication is essential, with willingness to travel up to 25%.

Competenze

• 2+ years of professional experience in customer success, account management, pre-sales or customer support.
• Excellent verbal/written communication and presentation skills in English and German.
• Bachelor's degree in business, economics, finance, marketing or related fields.
• Ability to travel up to 25% of the time.

Mansioni

• Be accountable for the customer’s overarching success throughout the lifecycle.
• Act as trusted advisor, sharing best practices and resources.
• Lead engagements including webinar-style trainings, empowering customers at scale.
• Build cross-functional partnerships to drive efficiency and improvement.
• Organise and lead customer engagements including onboarding and status calls.
• Collaborate to create training resources and monitor product usage.
• Present usage data to clients and propose optimization.
• Identify opportunities and risks within the customer base.
• Maintain product knowledge for training and satisfaction.
• Upskill colleagues through product training and lunch-and-learn sessions.
• Coordinate initiatives with KYC and Data Apps teams.

Conoscenze

English & German communication

Independent + team player

Travel willingness

Curiosity about AI

Formazione

Bachelor's degree

Descrizione del lavoro

Moody's Corporation is seeking candidates for a Customer Engagement role in Austria. The role focuses on driving customer success, adoption, and retention while acting as a trusted advisor who shares best practices and resources.

You will lead engagements, host trainings, and empower customers at scale by delivering valuable resources, webinars, and product updates. Strong English and German communication is essential, with willingness to travel up to 25%.