Front Desk Guest Services Specialist

Hapimag AG; Lavamünd; Hybrid; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Varied daily challenges

Autonomy

Employee discounts

Staff accommodation

Two weeks vacation at Hapimag resort

Resort stay discounts (30%)

Zusammenfassung

Hapimag AG is seeking an organised and guest-focused front desk professional for our Hapimag Resort Flims. You will greet guests, manage check-in/check-out, and support reservations and data handling on-site.

Flair for customer service in German and English, strong organizational skills, and the ability to multitask are essential. Proficiency in MS Office and hotel management software is expected, with flexible shifts including evenings and weekends.

Qualifikationen

• Completed vocational training in hospitality or equivalent.
• Front desk/reception experience preferred.
• Excellent communication and data handling are essential.

Aufgaben

• Warm welcome, professional check-in/check-out and on-site guest support.
• Handle guest inquiries and provide information about the resort and area.
• End-to-end processing of reservations and guest data management.
• Coordinate with other departments and act as an interface.
• Communicate professionally via phone, email and in person; assist with guest information materials.
• Invoicing, payment processing and cash management; reconcile reservation accounts.

Kenntnisse

German fluency

English fluency

Organizational skills

Customer service

Multitasking

Ausbildung

Vocational hospitality training

Tools

MS Office

Hotel management software

Jobbeschreibung

Hapimag AG is seeking an organised and guest-focused front desk professional for our Hapimag Resort Flims. You will greet guests, manage check-in/check-out, and support reservations and data handling on-site.

Flair for customer service in German and English, strong organizational skills, and the ability to multitask are essential. Proficiency in MS Office and hotel management software is expected, with flexible shifts including evenings and weekends.