Federal Enterprise Customer Success Executive

ServiceNow

Wien

Hybrid

EUR 129.000 - 202.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

Bewerbungsgenerator

Eine zielgenaue Bewerbung für diese Stelle — ein maßgeschneiderter Lebenslauf und ein Anschreiben, die genau zur Stellenanzeige passen.

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Benefits dieser Stelle

Health plans

401(k) Plan with company match

Equity (where applicable)

Flexible time away

Family leave programs

Zusammenfassung

ServiceNow in Austria seeks a Customer Success Executive for U.S. Federal accounts to lead post-sales transformation, drive renewals, and maximize value across complex programs.

You will partner with C-level executives, align offerings to strategic goals, and guide seamless delivery of business transformation with ServiceNow and strategic partners. This role requires 12+ years in leadership consulting, expertise in governance and change management, and a track record of enterprise-scale delivery

Qualifikationen

Minimum 12 years in a management consulting or leadership role at a consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Experience supporting or working with U.S. Federal customers preferred
Leadership expertise in running large-scale strategic accounts and leading high-performing Customer Success or Consulting teams
Business acumen in identifying and solving complex business problems and aligning solutions with customer objectives
Cross-functional leadership and ability to work across a multinational organization
C-level relationship building with senior executives
Adaptability to rapidly changing environments and strategic execution with hands-on approach
Strong collaboration and communication across global teams and customer-focused delivery

Aufgaben

Drive post-sales success by owning and leading the customer’s post-sales transformation and aligning ServiceNow offerings to customer goals.
Collaborate with Account Executives to create and execute integrated pre- and post-sales strategies for long-term value.
Mitigate risks and drive value by developing strategies with customers and internal teams to realize value.
Guide the Customer Success team to meet KPIs such as adoption, health, renewals, satisfaction, and expansion.
Foster strategic alignment with ServiceNow leaders and incorporate customer feedback for continuous improvement.
Advocate for innovation, driving AI-enabled solutions and a culture of agility and calculated risk-taking.
Set measurable success metrics and milestones with customers and adjust plans to ensure value realization.

Ausbildung

BA/BS or equivalent

Master’s degree preferred

Jobbeschreibung