Expert Commercial Excellence & CRM (all genders)

Greiner Holding AG; Sattledt; On-site; EUR 59,000 - 72,000; Full time

Benefits offered by this job

Social benefits

Professional development opportunities

Job summary

NEVEON Executive Committee in Austria seeks an Expert Commercial Excellence & CRM specialist to lead Salesforce CRM initiatives, drive process improvements, and align CRM with commercial strategy across the organization.

You will train users, ensure high data quality, build dashboards, track KPIs, and develop standards for commercial excellence; a proactive, English-speaking candidate with a passion for digitalization and AI is encouraged to apply.

Qualifications

• Experience with CRM systems (e.g., Salesforce) and commercial excellence.
• Strong analytical and KPI-driven mindset with sales process knowledge.
• Experience in training users and driving organizational change.
• Fluent English and excellent communication skills.

Responsibilities

• Manage, implement and develop Salesforce CRM and integrations.
• Translate and improve customer and sales processes across CRM systems.
• Support users through training and workshops.
• Ensure high data quality, reporting, dashboards and insights.
• Develop and implement commercial excellence standards and best practices.
• Analyze performance, KPIs, and identify opportunities in sales, forecasting and pricing.

Skills

CRM knowledge

Analytical thinking

KPI tracking

Sales process understanding

Change management

Education

Relevant education in related field

Tools

Salesforce

Job description

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Expert Commercial Excellence & CRM (all genders)

Location: Sattledt, AT, 4642 Wien, AT, 1100

Employment Type: Permanent

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Your Profile

• Relevant education or work experience in a related field
• Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
• Strong analytical and KPI-driven mindset
• Understanding of sales processes and customer journeys
• Interest in digitalization, automation, and AI
• Experience in training users and driving change
• Fluent English and strong communication skills

Our Offer

We offer you a challenging area of responsibility with creative freedom, a modern and collegial working environment and comprehensive professional and personal development opportunities. In addition, you can expect good professional development prospects and attractive social benefits. The gross annual salary for this position is approximately EUR 65,000 including variable bonus components and additional monetary benefits. Depending on your qualifications and professional experience, there is a willingness to overpay.

We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants – regardless of characteristics such as gender, age, background, social status, sexual orientation, religion, or mental and physical abilities. We have set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply.

Even if you do not meet every requirement listed, we encourage you to apply if you believe your skills, experience, and potential can contribute to success in the role. We value potential, diverse perspectives, and a willingness to learn and grow. To ensure a fair, objective, and inclusive recruitment process, we recommend not to include a photo or date of birth in your CV unless required by local law. Where business needs allow, we are open to considering and supporting flexible working models.

Job ID: 4635

As a leading manufacturer of plastic packaging, we are always looking for employees who will shape the future of the plastics industry with us and courageously promote sustainable solutions. We value a humorous atmosphere, communication at eye level and long-term employment relationships.