EV Field Service Engineer - Austria

Sungrow Europe; Wien; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Sungrow Europe is seeking an EV Field Service Engineer based in Austria to provide hands-on support for customers. This key position involves diagnosing and resolving EV charger malfunctions, conducting remote updates, and contributing to the improvement of Sungrow’s internal tools. The role offers the opportunity for travel and remote work flexibility after training, with strong communication and technical skills required. A passion for green technology and relevant experience is essential for success in this position.

Qualifications

• Hands-on experience in the electro-technical field, ideally in green technology.
• Strong knowledge of communication systems and protocols, with command-line troubleshooting skills.
• Ability to diagnose system performance by interpreting single-line diagrams.

Responsibilities

• Diagnose and troubleshoot EV charger malfunctions and develop repair plans.
• Resolve complex communication issues among energy devices.
• Perform remote updates on networking devices to restore functionality.

Skills

Electro-technical expertise

Knowledge of communication systems

Ability to interpret single-line diagrams

Advanced skills in Microsoft Excel

Strong communication skills

Language proficiency: English (B2)

Tools

Command-line tools

Linux

Job description

Overview

Your mission As an EV Field Service Engineer, you’ll play a crucial role in supporting our clients. This is an exciting opportunity in Austria, as you’ll be our first engineer in the region, providing hands-on support to our customers. With this comes potential for career growth at Sungrow, including the possibility of building and leading a local EV engineering team in the future. This role involves up to 60% travel, meaning you’ll be on-site approximately three days per week.

Responsibilities

• Diagnose and troubleshoot EV charger malfunctions, identify root causes, and develop effective repair plans.
• Resolve complex communication issues among inverters, energy meters, onboard controllers, and SCADA devices.
• Troubleshoot electrical, electronic, and control system problems across various applications, including those integrating renewable energy sources.
• Perform remote updates on networking devices to resolve identified issues and restore system functionality.
• Remotely commission new EV chargers for Sungrow customers, including configuring them to meet specifications, updating software and firmware, and conducting functional tests.
• Analyze and interpret single-line diagrams to diagnose large-scale EV charger system issues at the site level.
• Provide technical support to customers and field technicians working with Sungrow’s EV charging products and C&I ESS using remote diagnostic tools.
• Identify and report recurring quality issues to the product engineering and manufacturing teams for continuous improvement.
• Configure Sungrow’s controller network settings as per customer requirements to ensure seamless communication with customer controllers and shared meters. Maintain and update Sungrow’s customer and equipment databases to ensure accurate record-keeping.
• Develop specialized expertise in Sungrow’s proprietary monitoring tools to proactively identify and address potential system issues.
• Contribute to the continuous improvement of data processing techniques within Sungrow’s internal tools to enhance performance evaluation and malfunction detection.

Qualifications

• Hands-on experience in the electro-technical field, with a passion for green technology.
• Strong knowledge of communication systems and protocols (e.g., TCP/IP) and experience using command-line tools for troubleshooting network issues.
• Ability to interpret electrical single-line diagrams for diagnosing system performance and faults.
• Technical proficiency, including advanced skills in Microsoft Excel and/or professional statistical analysis software. Linux proficiency is highly advantageous.
• Strong communication skills to effectively assist non-technical customers in troubleshooting scenarios.
• Language proficiency: English (B2 level or higher) is required; German proficiency is a plus.
• Location & Travel: Based in Austria, with flexibility to travel for training and troubleshooting. After training, you can work remotely up to 3 days per week.
• Work Authorization: An EU passport or valid work permit is required; relocation may be considered for exceptional candidates.
• Availability: Willingness to work one weekend every 4–6 weeks.

About Us

We are a green tech company with a focus on sustainable energy solutions and a growing global presence in solar inverters, energy storage, and EV charging solutions.