Enterprise AI Adoption & Enablement Specialist

Erste Digital GmbH; Wien; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Referral program

Learning opportunities

Job summary

Erste Digital GmbH seeks a technically curious specialist to drive adoption of Workplace AI features across the Erste Group. You will translate AI capabilities into practical value for end users, coordinate security and governance, and collaborate with Microsoft, OpenAI and internal teams to roll out features responsibly.

The role combines product operations, change management and technical storytelling, requiring at least three years in technology consulting or digital adoption, fluent English

Qualifications

• 3+ years in technology consulting, digital adoption, change management, product operations, project management or a comparable role.
• Experience coordinating initiatives across technical, business, security and governance stakeholders.
• Strong technical affinity and genuine interest in artificial intelligence and digital workplace services.
• Ability to understand new technical capabilities quickly and explain them to non‑technical audiences.
• Experience preparing structured documentation, presentations, user guidance or training materials.
• Understanding of security, data protection and governance in regulated environments.
• Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Builder or similar AI platforms is an advantage.
• Familiarity with Microsoft 365, ServiceNow or Jira is beneficial.
• Fluent English, German.

Responsibilities

• Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
• Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
• Coordinate the organizational processes required to enable new features in an enterprise environment.
• Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
• Coordinate security, data‑protection, compliance and risk assessments with the responsible expert teams.
• Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
• Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
• Provide business-hours L2 support and coordinate L3 support for feature‑related questions, requests and incidents.
• Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
• Work closely with the Product Owner, platform administrators, security and data‑protection teams, Microsoft, OpenAI and local IT organizations.
• Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.

Skills

English fluency

German language

Technical affinity

AI platforms familiarity

Tools

ChatGPT Enterprise

Microsoft 365 Copilot

Copilot Agent Builder

SharePoint

ServiceNow

Jira

Job description

Erste Digital GmbH seeks a technically curious specialist to drive adoption of Workplace AI features across the Erste Group. You will translate AI capabilities into practical value for end users, coordinate security and governance, and collaborate with Microsoft, OpenAI and internal teams to roll out features responsibly.

The role combines product operations, change management and technical storytelling, requiring at least three years in technology consulting or digital adoption, fluent English