AI Adoption Leader - Enterprise Workplace Enablement

Erste Asset Management GmbH; Wien; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Health centre

Hybrid work option

Diversity and equal opportunities

Job summary

Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group. We manage run the bank and change the bank initiatives with over 2,000 IT professionals delivering best-in-class services.

We are seeking a technically curious specialist to turn new AI capabilities into secure, compliant and valuable services for our users, coordinating across security, governance and product teams. This role offers hybrid work between home and office within Erste Group countries.

Qualifications

• 3+ years of experience in technology consulting, digital adoption, change management or similar roles.
• Experience coordinating initiatives across technical, business, security and governance stakeholders.
• Strong technical affinity and interest in AI and digital workplace services.
• Ability to explain new technical capabilities clearly to non-technical audiences.
• Experience preparing structured documentation, presentations, user guidance or training materials.
• Understanding of security, data protection and governance in regulated enterprises.
• Experience with AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot or Copilot Builder is advantageous.
• Familiarity with enterprise platforms like Microsoft 365, ServiceNow, Jira is beneficial.

Responsibilities

• Take new Workplace AI features from assessment through testing, approval and controlled rollout.
• Translate ChatGPT Enterprise capabilities into practical value for end users.
• Coordinate organizational processes to enable new features enterprise-wide.
• Prepare and maintain feature documentation, service descriptions, and implementation plans.
• Coordinate security, data protection, compliance and risk assessments with expert teams.
• Organize pilots, gather feedback and turn findings into improvements before wider rollout.
• Prepare user communications, guidance, FAQs, enablement materials and training sessions.
• Support adoption activities across Erste Group countries and assist users in AI use cases.
• Provide L2/L3 support for feature-related questions, requests and incidents.
• Monitor platform developments and assess relevance of new AI capabilities.

Skills

3+ years experience

Fluent English

Fluent German

Tools

Microsoft 365 Copilot

Copilot Agent Builder

Jira

ServiceNow

Job description

Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group. We manage run the bank and change the bank initiatives with over 2,000 IT professionals delivering best-in-class services.

We are seeking a technically curious specialist to turn new AI capabilities into secure, compliant and valuable services for our users, coordinating across security, governance and product teams. This role offers hybrid work between home and office within Erste Group countries.