Workplace AI Feature Enablement & Adoption Specialist (all humans)

Erste Digital GmbH; Wien; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Referral program

Learning opportunities

Job summary

Erste Digital GmbH seeks a technically curious specialist to drive adoption of Workplace AI features across the Erste Group. You will translate AI capabilities into practical value for end users, coordinate security and governance, and collaborate with Microsoft, OpenAI and internal teams to roll out features responsibly.

The role combines product operations, change management and technical storytelling, requiring at least three years in technology consulting or digital adoption, fluent English

Qualifications

• 3+ years in technology consulting, digital adoption, change management, product operations, project management or a comparable role.
• Experience coordinating initiatives across technical, business, security and governance stakeholders.
• Strong technical affinity and genuine interest in artificial intelligence and digital workplace services.
• Ability to understand new technical capabilities quickly and explain them to non‑technical audiences.
• Experience preparing structured documentation, presentations, user guidance or training materials.
• Understanding of security, data protection and governance in regulated environments.
• Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Builder or similar AI platforms is an advantage.
• Familiarity with Microsoft 365, ServiceNow or Jira is beneficial.
• Fluent English, German.

Responsibilities

• Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
• Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
• Coordinate the organizational processes required to enable new features in an enterprise environment.
• Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
• Coordinate security, data‑protection, compliance and risk assessments with the responsible expert teams.
• Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
• Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
• Provide business-hours L2 support and coordinate L3 support for feature‑related questions, requests and incidents.
• Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
• Work closely with the Product Owner, platform administrators, security and data‑protection teams, Microsoft, OpenAI and local IT organizations.
• Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.

Skills

English fluency

German language

Technical affinity

AI platforms familiarity

Tools

ChatGPT Enterprise

Microsoft 365 Copilot

Copilot Agent Builder

SharePoint

ServiceNow

Jira

Job description

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Artificial intelligence is changing how people work—and the technology is developing at remarkable speed. Our Workplace AI team operates and enables the enterprise AI services used by our employees. ChatGPT Enterprise is our primary platform, complemented by Microsoft Copilot Agent Builder and SharePoint Agents.

We are looking for a technically curious and well-organized specialist who helps us turn new AI capabilities into secure, compliant and valuable services for our users.

What to do:

• Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.

• Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.

• Coordinate the organizational processes required to enable new features in an enterprise environment.

• Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.

• Coordinate security, data‑protection, compliance and risk assessments with the responsible expert teams.

• Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.

• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.

• Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.

• Provide business-hours L2 support and coordinate L3 support for feature‑related questions, requests and incidents.

• Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.

• Work closely with the Product Owner, platform administrators, security and data‑protection teams, Microsoft, OpenAI and local IT organizations.

• Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.

You check these boxes:

• At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role.

• Experience coordinating initiatives across technical, business, security and governance stakeholders.

• Strong technical affinity and a genuine interest in artificial intelligence, digital workplace services and emerging technologies.

• Ability to understand new technical capabilities quickly and explain them clearly to non‑technical audiences.

• Experience preparing structured documentation, presentations, user guidance or training materials.

• Understanding of security, data protection and governance requirements in a regulated enterprise environment.

• Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Agent Builder or similar AI platforms is an advantage.

• Familiarity with Microsoft 365, ServiceNow, Jira or comparable enterprise platforms is beneficial.

• Fluent English, German.

Professional Skills:

• You are curious and enjoy working in an environment where technologies and priorities evolve quickly.

• You take ownership and actively drive topics through complex organizational processes.

• You balance speed and pragmatism with security, compliance and operational quality.

• You communicate confidently with technical experts, governance functions and end users.

• You are comfortable turning incomplete information into a clear and actionable next step.

• You enjoy enabling others and making new technology understandable and practically useful.

• You work collaboratively across teams, countries and organizational boundaries.

Why you will like us:

• Join a growing Workplace AI team responsible for one of Erste Group’s most strategically relevant technology areas.

• Help shape how thousands of employees across the Group use generative AI securely and effectively.

• Work hands‑on with ChatGPT Enterprise and the evolving Microsoft Copilot ecosystem.

• Take responsibility for features from initial discovery to successful user adoption.

• Collaborate with an international network of technology, security, data‑protection and business experts.

• Work in an environment that values curiosity, ownership, collaboration and continuous learning.

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage in a topic

• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance‑related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 55.356-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.