Workplace AI Adoption & Enablement Specialist (Hybrid)

Erste Group

Wien

Hybrid

EUR 50,000 - 61,000

Full time

3 days ago

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Hybrid work model

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Job summary

Erste Digital is hiring a Workplace AI specialist to turn new AI capabilities into secure, compliant services for employees across Erste Group. You will drive adoption, document features, and coordinate with security, governance and IT teams to ensure successful rollout.

You will work with ChatGPT Enterprise, Copilot, and Microsoft 365 within an enterprise setting, focusing on user value and risk-aware implementation.

Qualifications

At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role.

Responsibilities

Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
Coordinate the organizational processes required to enable new features in an enterprise environment.
Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
Coordinate security, data‑protection, compliance and risk assessments with the responsible expert teams.
Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
Provide business‑hours L2 support and coordinate L3 support for feature‑related questions, requests and incidents.
Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
Work closely with the Product Owner, platform administrators, security and data‑protection teams, Microsoft, OpenAI and local IT organizations.
Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.