DACH Hospitality Account Manager – Data-Driven Growth

Smartness

Österreich

Remote

EUR 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Remote working

OTE potential in DACH market

Job summary

Smartness is hiring a Junior Account Manager for the DACH region. You will build strong relationships with hotel owners and operators, analyze performance data, and translate insights into strategic actions that improve revenue and operations.

Ideal candidates bring 1–3 years in hospitality or travel-tech, fluent German and professional English, and a hands-on, consultative approach to enable product adoption and measurable business impact.

Qualifications

Fluent German required with professional English.
1–3 years hospitality, hotel ops, tourism, travel-tech, or related customer-facing roles.
Ability to build relationships and drive business outcomes.
Comfort with KPIs, data, and performance analyses (Excel/Sheets).
Interest in demand, pricing, distribution, occupancy, and profitability in hospitality.

Responsibilities

Manage a portfolio of DACH hospitality customers and build long-term relationships.
Understand customer operations, market positioning, and main challenges.
Regularly analyze KPIs and performance data to identify opportunities and issues.
Provide strategic, data-driven recommendations on pricing, demand, distribution, and Smartness usage.
Help customers adopt and integrate Smartness solutions into their workflows.
Monitor impact of recommendations and suggest improvements.
Educate customers on data, market dynamics, and technology relevant to hospitality.
Identify opportunities for additional Smartness products and collaborate with teams.
Share insights with Sales, Customer Success, Product and other stakeholders.