Client Advisor - Wien

Loro Piana; Wien; On-site; EUR 36,000 - 48,000; Full time

Job summary

Loro Piana Wien boutique seeks a full-time Client Advisor to elevate luxury service and drive store growth. You will engage clients, convey brand values and deliver exceptional customer experiences in line with Loro Piana standards.

Ideal candidates bring 3+ years in luxury fashion, proven clienteling, and fluency in German and English. You will thrive in a fast-paced, rotating schedule including weekends and holidays.

Qualifications

• At least 3 years of relevant experience in luxury fashion or luxury retail.
• Proven experience in clienteling within a luxury retail environment.
• Motivated with a good team player attitude.
• Able to thrive in a high-paced environment and multi-task.
• Fluent in German and English; additional languages are a plus.
• Flexible to work on weekdays, weekends and public holidays on a rotating roster.

Responsibilities

• Achieve sales targets through selling techniques, clienteling and product knowledge while upholding the highest customer satisfaction standards.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, retain and upgrade existing clients through clienteling and service.
• Responsible for daily store operations to ensure stock and back-of-house are well managed.

Skills

German

English

Team player

Job description

Position

Join Our Quest for Excellence

At Loro Piana, our culture is defined by our people, fostering togetherness, trust and an unwavering ambition for quality and innovation. For over a century, we have quietly set benchmark, valuing heritage while evolving our unique savoir-faire.

We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognizing and celebrating every individual’s talent.

We are looking for a full-time Client Advisor to join our Wien boutique from December 2026. Reporting to the Assistant Store Manager, the Client Advisor contributes to the growth of sales in the store.

The Client Advisor is responsible for engaging clients and nurturing their brand loyalty by conveying Loro Piana values and providing customer service in line with Loro Piana standards.

Job Responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, whilst preserving the highest standards of customer satisfaction.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well managed.

Profile

• At least 3 years of relevant experience in luxury fashion, luxury industry or in similar capacity.
• Proven experience in clienteling within a luxury retail environment is essential.
• Motivated and a good team player attitude.
• Able to thrive within a high-paced environment and being multi-tasking.
• Fluent in both German and English, additional languages are considered a plus.
• Flexible to work on weekdays, weekends and public holidays following a rotating roster.