Autonomous Workforce Tech Architect - Partner Strategy

ServiceNow

Wien

Hybrid

EUR 106,000 - 165,000

Full time

5 days ago

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Job summary

ServiceNow is seeking a Partner Technology Architect — Autonomous Workforce to drive partner growth across AI-powered workflows within IT service and operations, employee experience, and portfolio execution. This senior technical strategist role combines deep ITSM/ITOM/HRSD expertise with business acumen, enabling scalable, differentiated solutions with partners.

The role sits in the Autonomous Workforce Practice, guiding customers toward an AI-native operating model that reduces incidents,

Qualifications

8+ years pre-sales, solution architecture, or technical consulting experience with ITSM/ITOM/HRSD/SPM

Responsibilities

Serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem to drive technical excellence and commercial success.
Lead autonomous-workforce co-innovation and technology strategy with partners to design reference architectures.
Drive pipeline and revenue growth through strategic proofs of concept and executive engagement with CIOs and CHROs.
Enable and scale partner ecosystems with comprehensive training, mentorship, and certification pathways.
Monitor competitive landscapes and translate market intelligence into partner-focused insights.