Senior Platform Architect - AI-Driven ServiceNow Solutions

Servicenow; Wien; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Servicenow is seeking a Platform Architect who will be part of the Customer Outcomes team, focused on enhancing customer outcomes through technical advisory roles. This role requires guiding customers in utilizing ServiceNow to achieve their digital transformation goals.

The ideal candidate will have experience integrating AI into workflows, a strong grasp of SaaS service management, and excellent communication skills to relay complex information effectively. The position includes travel up to 50% and offers a flexible working environment.

Qualifications

• Experience in leveraging AI in work processes and decision-making.
• Industry expertise in SaaS and Service Management.
• Ability to communicate complex information clearly.

Responsibilities

• Guide customers on digital transformation using ServiceNow.
• Manage technical governance and architectural design.
• Support the sales effort with engagement scoping.

Skills

Experience with AI integration

Understanding of Autonomous Workforce

Industry domain expertise in SaaS

Designing Service Management

Data Governance

Education

Multiple years in professional services

Job description

Servicenow is seeking a Platform Architect who will be part of the Customer Outcomes team, focused on enhancing customer outcomes through technical advisory roles. This role requires guiding customers in utilizing ServiceNow to achieve their digital transformation goals.

The ideal candidate will have experience integrating AI into workflows, a strong grasp of SaaS service management, and excellent communication skills to relay complex information effectively. The position includes travel up to 50% and offers a flexible working environment.