Enterprise Account Executive – Financial Services & Insurance (FSI)

ServiceNow; Wien; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

ServiceNow is seeking an Enterprise Account Executive for Financial Services & Insurance in Austria to accelerate transformation across banking and insurance sectors using AI, CRM, and secure operations. You will build trusted relationships with senior decision-makers and translate complex initiatives into measurable outcomes.

You will drive multi-product deals, collaborate with solution consulting and partners, and lead cross-functional teams to deliver sustainable revenue growth and customer

Qualifications

• 4+ years of experience in enterprise software sales or consultative technology sales.
• Proven track record of developing enterprise customer relationships and revenue growth.
• Ability to engage senior business and technology stakeholders and articulate business value.
• Familiarity with financial services or insurance domains is a strong advantage.

Responsibilities

• Drive strategic account growth across banking and insurance customers.
• Lead AI and Agentic transformation conversations with stakeholders.
• Accelerate CRM and customer experience transformation.
• Transform employee experience through AI-powered workflows.
• Drive cybersecurity and risk transformation initiatives.
• Build executive relationships with senior stakeholders.
• Expand platform adoption across AI, CRM, Security, and IT.
• Collaborate with consulting, sales teams, partners, and services.
• Deliver commercial excellence: account planning, pipeline, forecasting.

Skills

AI & Automation

Enterprise software sales

Account management

Strategic stakeholder engagement

Cross-functional collaboration

Commercial acumen

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As an Enterprise Account Executive for Financial Services & Insurance, you will drive ServiceNow's growth across leading banking and insurance institutions, helping customers accelerate their transformation through AI, Agentic AI, CRM, Cybersecurity, and Employee & Customer Experience.
You will position ServiceNow as a strategic enterprise platform that connects people, processes, data, and AI to transform how financial institutions operate, engage customers, empower employees, manage risk, and build resilience.
A key focus will be on helping organizations unlock the potential of AI-powered workflows and autonomous AI agents to reinvent customer and employee experiences, modernize service operations, strengthen cybersecurity, and improve enterprise productivity.
You will develop trusted relationships with business and technology decision-makers, identify new growth opportunities, and translate complex transformation priorities into measurable business outcomes.
Key Responsibilities

• Drive Strategic Account Growth: Develop and execute account strategies that expand ServiceNow's footprint across banking and insurance customers, delivering sustainable revenue growth and long-term customer value.
• Lead AI & Agentic Transformation Conversations: Engage business and IT stakeholders on the adoption of AI, autonomous agents, and intelligent workflows to improve productivity, operational efficiency, and enterprise-wide transformation.
• Accelerate CRM & Customer Experience Transformation: Position ServiceNow's CRM capabilities to modernize customer engagement, service operations, case management, and end-to-end customer journeys across B2B and B2C environments, improving resolution speed, transparency, and customer satisfaction.
• Transform Employee Experience: Identify opportunities to modernize employee services across HR, IT, and shared services through AI-powered workflows, self-service, and intelligent automation, improving employee productivity, engagement, and service delivery.
• Drive Cybersecurity & Risk Transformation: Identify opportunities to strengthen cyber resilience, security operations, vulnerability management, third-party risk, and regulatory compliance through integrated, AI-powered workflows.
• Build Executive Relationships: Establish trusted relationships with senior stakeholders across business, IT, HR, customer operations, security, and risk, connecting ServiceNow's capabilities to their strategic priorities.
• Expand Platform Adoption: Identify cross-functional opportunities across AI, CRM, Employee Experience, Security, Risk, IT, and Enterprise Operations, positioning ServiceNow as a strategic platform for business transformation.
• Orchestrate the ServiceNow Ecosystem: Collaborate with Solution Consulting, specialist sales teams, partners, and professional services to develop compelling value propositions and execute complex enterprise opportunities.
• Deliver Commercial Excellence: Own account planning, pipeline development, opportunity management, forecasting, and sales execution to consistently achieve revenue and growth objectives.

Qualifications

What You Bring

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience in enterprise software sales, account management, or consultative technology sales, with a demonstrated ability to navigate complex customer environments and drive business growth.
• Proven track record of developing enterprise customer relationships, managing complex sales cycles, and delivering consistent revenue growth.
• Strong understanding of at least one major transformation domain: AI & Automation, CRM & Customer Experience, Employee Experience, Cybersecurity, or Enterprise Workflow Transformation, combined with the curiosity and ability to develop expertise across the broader platform.
• Ability to engage senior business and technology stakeholders, understand strategic challenges, and articulate compelling business value.
• Experience navigating complex enterprise environments with multiple stakeholders, competing priorities, and cross-functional decision-making.
• Commercial acumen, consultative selling skills, and the ability to build business cases for multi-product, multi-year transformation initiatives.
• Familiarity with the operational, regulatory, and security challenges facing financial institutions is a strong advantage.
• A growth mindset, intellectual curiosity, strong ownership, and the ambition to help customers shape the future of AI-powered enterprise operations.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.