Director of AMS Strategic Customer Engagements, (Public Sector, Elevate)

ServiceNow; Wien; Híbrido; EUR 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous family leave

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Resumo da oferta

ServiceNow is seeking a Director of AMS Strategic Engagements to lead large‑deal pursuits and end‑to‑end strategy for multi‑product engagements. You will negotiate complex contracts, drive cross‑functional deal execution, and partner with account executives to close decisive opportunities in the Americas.

The role requires extensive experience in enterprise SaaS sales, senior‑level negotiations, and a track record of strategic leadership.

Qualificações

• 5+ years of consultative direct sales into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
• Ability to interface and negotiate with senior client executives
• Experience integrating AI into work processes, decision-making, or problem-solving
• Experience in a large organization; build trust-based relationships to support sales objectives
• 9+ years of experience in the software industry
• International work experience
• Strong leadership, problem solving, and decision‑making abilities
• Excellent presentation and communication skills
• Continuous improvement and growth mindset
• Demonstrated coaching and mentoring experience

Responsabilidades

• Drive end-to-end deal strategy for large, complex opportunities (>$10M NNACV) and track progression
• Lead negotiations and develop creative, multi-product commercial structures
• Collaborate with regional sales and cross-functional teams to close strategic deals
• Serve as sponsor, strategist and negotiator in senior customer engagements
• Promote best practices and GTM activities across the Strategic Engagements team

Conhecimentos

Enterprise sales

SaaS sales

Executive negotiation

Leadership

AI in business

Cross-functional collaboration

Relationship building

Presentation skills

Communication skills

Coaching and mentoring

Organizational and analytical skills

International experience

Problem solving

Descrição da oferta de emprego

• Reporting to the Vice President, Global Strategic Customers - Elevate, the missionof the Director - AMS Strategic Engagements (Large Deal Pursuits) is to drive ServiceNow’s long‑term revenue growth and profitability through larger and more strategic transactions across our Americas business. The leader will act as an in‑region deal expert, responsible for driving end‑to‑end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals
• Director, AMS Strategic Customer Engagements, Public Sector - Elevatewill help define and follow a consistent programmatic approach to help the regional sales organizations and cross‑functional deal execution teams to close some of our most complex and strategic deals. The role will utilize collaborative account planning, out‑quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully
• The Director - AMS Strategic Engagements (Large Deal Pursuits)will become an expert in the contractual aspects of ServiceNow’s business, and be able to articulate value and structure long‑term, complex, multi‑product agreements to enable presentation of the right deal to the customer
• The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow’s overall transformation effort to establish the best Enterprise salesforce in the industry
• Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $10M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
• Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
• Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence)
• In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close
• Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers
• Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator
• Measure of success:
• Large & complex closed deals > $10M +
• Customer Feedback & NPS

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time- Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus
• 5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
• Ability to interface and negotiate with senior client executives
• Team player of unquestionable integrity, credibility, and character
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
• Conversant in all emerging trends in IT and Business
• Excellent presentation and communication skills
• Continuous improvement and growth mindset
• Demonstrated coaching and mentoring experience
• Organizational and analytical skills
• 9 + years of experience in the software industry
• International work experience
• Strong leadership, problem solving, and decision‑making abilities